CHANEL

This is an unethical staff. They are engaging in illegal activity at this location. They sold me a USED purse for thousands of dollars. I stopped at this location prior to returning to the United States. After looking and trying on the bag they disappear to the back and give your your purchased item in a Chanel box and tied with a bow. When I returned back home to the states the bag had multiple scratches on interior of the bag and markings within. Even the black linen Chanel bag holder had white spots on it. Please BEWARE of this location and do not shop here. After calling them on there status of the bag and their behavior, I was offered nothing that did not put me in a further expense. I was told to ship the bag with my own money for shipping and insurance and they "will see what they could do". Based on the ethics of this store that bag would "disappear" forever. Also Marie at this store stated "So you want a perfect bag". It was God's Will that prevented me from losing it. As if I am demanding something that millions of people worldwide don't get and except on a daily basis. These women should be prosecuted for their illegal activity. Please DO NOT shop at this store. I am seriously considering buying a ticket back to London for this sole purpose. I am now even questioning the authenticity of this bag.

VAT-free Chanel store at Heathrow (VAT-free if you’re a non-EU resident)! There’s another store at Terminal 5 too if you’re looking for something hard to find (I believe they will call and ask for you). Staff are helpful and professional. Was able to browse and complete a purchase of a purse within a 10 minute span or less (flight was departing soon). The saleswoman was able to get the purchase done efficiently and get me out the door to my flight.

Have you ever seen Pretty Woman where they make Julia Roberts feel like she's poor and can't afford to shop in their store? This is how Yvonna from the Chanel Heathrow Terminal 3 store treated me as a customer. Not only was she curt and borderline mean to me on the phone (I didn't have the exact style number so that completely set her off) but once we did find the right style number she told me she didn't have any in stock. I was suspicious that she wasn't telling the truth so I called back 4 hours later and lo and behold, there were 2 in stock. Really? Everyone, no matter who you are or where you come from, needs to just be considerate and treat people with kindness. You would think that a luxury brand such as Chanel would have even better customer service but in my case, I was treated like I was parasite that shouldn't be shopping there. I did end up getting help from a woman named Matea and she helped me find the perfect purse. She was kind and lovely!

Brilliant shopping experience! Rachel assisted me in purchasing a present for my niece and she could not have been more informative, efficient, or kind. I Highly recommend his boutique and Rachel.

Amazing customer service , the manager to the staff all are so helpful. I’d recommend asking for Heather, such a lovely lady, helped me buy and style my new wallet. This is quite possibly my favourite chanel boutique even though I live 10 minutes away from Chanel Bond Street.

Not bad.

Fast, professional, beautiful product, never fails.
The exquisite new seasonal wrapping - gorgeous !
Must have been brave to swap the unbeatable black and white for sparkly glamour in multiple colours.
Beautiful, thank you

Very Merry Christmas
To Everyone at CHANEL

Kind Regards
Iwona

The rudest staff ever, I spoke to a lady today over the phone and she was extremely rude, lucky for her I wasn’t in place. I always had an amazing experience with Chanel stores in Paris and in London but this lady that answered the phone was just inexperienced and had no clue about her job apparently