Woolovers Ltd

Very poor customer service, bought a jumper, costing over £50, this was an offer price, full price is over £60. Hole appeared in the elbow, and as I've had it over 6 months, nothing they can do, disgraceful

Woolovers is very friendly and helpful whether you are in the shop or online. Returns are no trouble should you need it. I am all stocked up ready for the winter.

It's an outlet shop, so has some cheap stuff on racks as well as a limited amount of full price stuff. Sizes a bit limited but I guess you can order. Staff often wander off or chat in a corner so actually paying for things can take a while!

No stars! Appalling product and unhelpful support. The claim that the products are machine washable is false. I can confirm that even hand wash shrinks the cardigans. Order 6294430 was a total waste of money. Craftily, the review is not possible to post without a star, therefore disregard the one star given.
M Denman

Complete joke of a company. Bought two cashmere/ merino tops. Both washed together as per instruction. One shrank. Took photos and emailed and phoned the company. An email later requested a photo. Resent the photo then nothing. Further emails, no response. Called them, so sorry for failing to reply, we will send a return envelope. Guess what, no envelope just another request for a photo! Complete joke, quality is average, more primark level.

My wife e bought me a tmfer of these a few years ago and they are excellent. Ideal for winter warmth. She bought 4 Arans. They are as good as the day she bought them. Excellent quality.

Absolutely love my two new fine merino crew neck jumpers! Perfect fit and I love the blue marl colour. Ordering and delivery excellent. All items I have had from Woolovers have been as lovely as I'd hoped. Very pleased!

Great company. I was having issues getting my parcel delivered due to Evri losing it. They answered the phone immediately every time I called and in the end sent a replacement that came the next day