Matalan
Prospect Place Retail Park, 6-10 Westgate Rd, Dartford DA1 1DY, United Kingdom
4
258 reviews
8 comments
C6W8+WH Dartford, United Kingdom
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Monday: 9–20
Tuesday: 9–20
Wedneasday: 9–20
Thursday: 9–20
Friday: 9–20
Saturday: 9–19
Sunday: 11–17
Tuesday: 9–20
Wedneasday: 9–20
Thursday: 9–20
Friday: 9–20
Saturday: 9–19
Sunday: 11–17
The only big bear I have is downstairs there is only one till and two people working on it, you always have a massive queue. They should have more tills downstairs as they have upstairs
Item was required for a function that evening but the shop staff couldn’t give me any further info on when it might arrive nor would they cancel the order. Instead told me I will have to wait ANOTHER two weeks for a refund.
I bought a pair of jeans on 4th November 2022. They were a good fit and looked to be of reasonable quality. On 8th December, I went to put them on and found the seam at the rear had come apart. I have no idea how or when this happened. I do not do anything out of the ordinary while wearing them. I have worn them around 10 times, and they have been washed once. Unfortunately, I no longer have the receipt, as I believed they were ok, so threw it away.
I returned them to the store for an exchange on 9th December. Once I had managed to find the only manned till in the store, for returns. I wasn't expecting any problem exchanging this, clearly faulty, garment, but I was mistaken. The person at the till, looked at the garment, asked when I bought them, and if I still had the receipt. I explained why I didn't have the receipt but told her when the purchase was made. With little consideration, she responded that this was normal wear and tear, and no exchange would be made. I asked her if she would be happy if she had bought a pair of jeans and they barely lasted a month. She didn't answer and just repeated her stance. I asked her if she was aware of the Consumer Rights Act, that says that goods should be of 'satisfactory quality'. She acknowledged said law but said it was irrelevant. I wasn't happy, so she said she would ask a manager. After a while, she returned and said the manager had confirmed what she had already stated. As I wasn't satisfied, she said she would call the manager. After another wait, another woman arrived. She briefly inspected the garment and, again, said it wouldn't be exchanged. I repeated that the garment was not fit for purpose, but to no avail. Their position was that this pair of jeans, which were sold faded, had been clearly worn excessively. I suggested they bring a new pair down to compare as they had been hardly worn. This 'manager' then said she had asked the manager, and they had said no exchange. I told them they were disregarding my rights under the Law, but they seemed to think this was a discretionary Law! I told them I would pursue the matter further and left as it was clear they were not bothered.
Terrible customer service.
AVOID