/England/Clothing store

H&M

17-18 The Heart, New Zealand Ave, Walton-on-Thames KT12 1GH, United Kingdom

H&M
Clothing store
3.4
28 reviews
8 comments
Orientation directions
9HMH+XV Walton-on-Thames, United Kingdom
+44 344 736 9000
www2.hm.com
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
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Anita Doyle
Anita Doyle
My visit to this store today was dreadful. Not only do they only have one changing room upstairs there is no one supervising or managing it. A lady went in before us with her two daughters and a load of clothes and took a good 30 minutes irrespective of the queue outside. To cut a long story short when I tried to get the managers attention she finally asked in a very aggressive manner was there a problem. Trying to get her to take some kind of responsibility or apology we were greeted with incredible rudeness and lack of concern. When we said we would make a formal complaint she just said fine go ahead. Will not be returning and hope her management will take this further.
Karen Broadbent
Karen Broadbent
Today there were three members of staff stocking shelves and a queue of people waiting to be served by a single person. No attempt was made to attend to waiting customers, not even an acknowledgement from them.
Td
Td
Useless, like all of the other shops, no ✨ sparky ✨trousers 👖 anywhere for Xmas 🎄
Alan Standing
Alan Standing
Helpful staff friendly polite approachable
Ben Dreux
Ben Dreux
Served by Rayhaneh who was incredibly rude. Bought shoes here that were setting alarms off in every shop we went to afterwards, staff at other shops suggested this happened often and to go back and ask them to rub the shoes on the magnet to stop this; we did this and they seemed outraged at the request and just refused to do it. Ended up having to return shoes. Obviously very unhappy with this.
Claudette jacobs
Claudette jacobs
Love the shop be shopping there from teenage 20 years they have good range of on trend classics and basics can't go wrong suits every age range and has men, children and household wow good stuff!!!!
Gabriella Croci
Gabriella Croci
Love H&M, hate that for a kids shop it's hard to get your pram around it!
Fatima Bacco
Fatima Bacco
Sadly this particular H&M store does an horrible costumer service
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