PILOT
58 High St, Leicester LE1 5YP, United Kingdom
4.3
76 reviews
8 comments
JVP7+59 Leicester, United Kingdom
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Monday: 10–18
Tuesday: 10–18
Wedneasday: 10–18
Thursday: 10–18
Friday: 10–18
Saturday: 9–18
Sunday: 11–17
Tuesday: 10–18
Wedneasday: 10–18
Thursday: 10–18
Friday: 10–18
Saturday: 9–18
Sunday: 11–17
I recently ordered a top that was packaged appropriately and delivered on time as advised. Communication was spot on throughout. Unfortunately on this occasion I had to return the item. I was worried initially that I could only contact them via email but I needn't have worried. Customer Services, Claire, was wonderful. She responded really quickly and was helpful and constructive. I returned the item and it was refunded accordingly. I will definitely buy from here again with absolute confidence. Thank you Pilot for such excellent service.
I paid £250 and as I walked upstairs I saw the two managers laughing about it which wasn’t a good look.
The next day I went online and they had reduced them to £180 which probably explains why they found it funny.
Poor customer service, especially during lockdown when the majority of shops were giving benefits to NHS staff. They could have given me 10-20% off and still made more than the online sale.
Disgusted..
Iam reporting this to trading standards.
Also, they came in a clear bag, no Adidas on the bag...
Yours Sincerely
Mr BOXALL...