AllSaints

I would like to commend the warm, helpful, friendly customer service at all saints branch in Spitalfields. From the lovely security man, to the amazing saleswoman that helped me with all my shopping in store and online order; and the kind lady outside the fitting room. Everyone was so nice and welcoming! Great shopping experience! Thank you very much! Much appreciated, it was a lot of fun!

I shop at the shop in Regents Street and Nicola the manager is absolutely incredible. The first time I ever went into the store she completely took me under her wing and chose lots of different items for me. I felt like she was my own personal stylist. She was totally incredible which is why I continue to go back because she knows exactly what clothes look good on me. All the other members of staff are absolutely lovely. If you need your warderobe sorted out just make an appointment to see Nicola. Thank you to my ultimate favourite clothes shop and to Nicola.

It's a shame that not a single one of the negative reviews received a response. Replying to satisfied customers doesn't sound like customer service :)
Anyway, since I'm here here's my case. I've been a customer of all saints and particularly this store for around 10 years now during which I've spend thousands of pounds. I recently bought a pair of very nice and quite expensive trousers (£130) from the store. Wore them a couple of times and put them in the wash. That single wash completely destroyed the trousers, both in terms of size and material.It's ruined. After checking the small writings inside the trousers, I found that it says: "Do not wash"!
Now obviously the legal safety net protects stores by making it a requirement to read the fine print on the small inner tag for washing instructions, so legally there's nothing here to discuss.
I did visit the store however, explaining the above and simply asking that as a customer of many years, it would be nice if they could appreciate the situation that I did not think it's necessary to 'read instructions' before simply washing a standard looking pair of men's trousers on 30 degrees! So I hoped as a good will gesture or whatever other label they give these sort of things, they'd exchange it for me. Or at least give me some store credit towards buying myself a replacement. It costs them literally nothing and it makes a long standing customer happy and creates loyalty for the brand.
While the staff were polite, they did not go out of their way to offer anything. I received the standard terms and conditions routine which is very frustrating to hear. Any sane business obviously protects itself with those and there's no need to remind customers about it. I was after human level customer service but received robotic terms and conditions citation.
Given how expensive all saints has become, it places it among upscale brands and I'd have expected them to behave like one. One with personal touch and real customer service , not just an expensive H&M.
I'd now try to find other brands. Ones that maybe appreciate my custom enough to at least try to help me on a personal level before telling me no.

Had 5 minutes to run in and get a jacket ! 30% off and staff were helpful , nice security staff too

Nice looking shop and staff but we all became dizzy? Not sure why but we just became super disorientated and were stumbling on the way out. Unsure if there’s a H&S issue in the shop or what

My favourite label! I love AllSaints style and quality is very good: a garment last years!
This shop also particularly big with a big showcase of the collection.

Very disappointing experience. Avoid this store to save your time.

1. I called this specific store before going there to ask if I can return with Apple Pay without the physical card. I was given a yes answer. But while I’m in store, the manager first denied that this could be said by her team, and then told me it is not possible to use Apple Pay for return. P.s. I used Apple Pay for purchasing at regent street. I was trying to use same card with Apple Pay for return.

2. She also told me that I HAVE TO and can ONLY return the goods back to the store i purchased them, which is regent street store. i questioned this statement. she then changed to the claim that some of the items i tried to return are regent street exclusives, hence have to be returned to Regent street. she insisted that i have to travel back to regent street for return.

3. arrogant attitude, unfriendly.

Connor the manager, gave us great customer experience. He went above and beyond to help us. Thank you Connor!