Matalan

Matalan Store in Hayes is spacious, well organised and has a nice feel when shopping. Ample free parking available.

It's a great store with ample variety. There is always new stuff to choose from every time you visit. The goods are reasonably priced too. I was only disappointed with a cardigan I bought from the baby section- it's fleece keeps coming off and sticks to baby's tender skin. I guess I'll bring that to the store manager's notice, because generally all other stuff is of good quality. Well they do also need to step up cleanliness levels- the try rooms are downright filthy. It seems the floors have not been cleaned for ages!

Worst Experience with Manager.!
Two stars for the stuff and pricing of Matalan but today I had worst experience ever at this store. Without breaking any law, we got parking ticket. We were within the two hours free car park time, never went outside the Matalan during whole time still got ticket. We just didn’t know that whether you pay or not you need to display the ticket anyway. But we haven’t went anywhere except Matalan and manager did know this. Still she was way rude, I am pregnant eight months ( hardly done my shopping) and my husband was on job call and in her defence she said we called you but you didn’t came so we issued ticket. Never ever stores does like this, they always help the customers with their unnecessarily issued tickets after confirming that the customer was actually shopping in there store. In shopping if we didn’t paid attention to random announcements that doesn’t mean that we were at fault. No respect at all for customers. Manager sucks.! Returned the whole shopping worth £100 and she was not even ready to listen to us.
Spoiled my whole day..!

I had a good experience with Matalan Hayes. I went shopping after my office and I was late. Though they were going to shut the store soon, the staff was really helpful in that they helped me get the things I needed. They were very friendly. I could not apply the coupon I had but I am happy with the service I received. Thank you

Called them to check stock as the click collect takes 5 days. I needed a black poncho I saw on website. Ramna kindly reserved for me to collect the same day from the stores. That’s customer services well done merry Christmas

Quiet large. Good choice and lots of sale items

Hidden little gem for people of Hayes, Harrow , Northolt , Uxbridge & Hounslow. This is my Frist visit to shop I was really impressed with the layout and different sections.

On the entrance they have Till and self service checkout and to begin shopping it's ladies outfit and accessories. They have separate section for newborns to infant boys and girls. There is festive section, new arrival clothes for adults and kids. I love how they seperated 3ach section is big neon lights and signage. Men's formal section for shirts, suit and trouser. Denim section men & women.

This Matalan has also a Homestpre where you can buy toys , kitchen ware , bathroom accessories & towels , bedroom upholstery and seperate section for Christmas shopping . Note the Homeware section has really quality designed items.

Like other stores very less staff, but assistance available. They have car park which is free for two hours, however u have to put ticket from the machine. Click and collect option also available. Enjoy shopping 👍

Staff's are very friendly. Lots of clothes stock but it’s very difficult to get the proper size because most of the sizes are larger than the average. Plenty of parking spaces on site.