Next

Was browsing around trying to have a look at some of the clothing but the staff was place more clothes on the rail and pushing them together bunched up basically stacking back up whilst I was trying to look. Totally put me off looking and buying I walked out. I understand they are busy!!!

Purposely overcharged. Today I went in to purchase three items, one from the sale. I watched the cashier scan my items and when it came to scan the item that was from the sale, I noticed that she had acknowledged the sale price and was inputting into the system, but she seemed as if she couldn’t make it work. She didn’t mention this to me and asked me to pay by card however I noticed that the three items did not add up to what they should’ve done and that I had been asked to pay for more than I should have. So me being aware that the cashier had acknowledged the sale price and the other two items would have been the same prices as normal, I asked what had gone on because the prices didn’t match up. She refused to be honest with me and pretended as if she knew nothing. When the manager came over I explained that I had been overcharged and that I believe that the cashier was aware that she had charged me full price for a sale item and the manager then repeatedly told me that I was in the wrong. The manager told me that the cashier hadn’t even had the chance to change the price to the correct price however when I got to explain that she had already asked me to pay, the cashier finally reluctantly told the truth, that she struggled to change the price of the sale item to the correct price and just decided to charge me the full amount without telling me or any other staff beside her about this. There was no apology and I was repeatedly told that I was wrong and would’ve expected better from an NEXT store and from the manager herself.

Went to Next today to return a pair of trouser I got for my daughter.

The staff in their were really friendly and help full and I was all sorted in no time 😊

Nice store but the collection system is poor. Lots of people queuing, slow system and technical problems. One customer Infront of me had waited 35 minutes and then was told 'its not our fault' we don't control how the collection appear from the tablet. Very slow

Got some lovely bridesmaid shoes for our daughter.

Boring, boring, boring.
Needs more petite choice and mens sizes at 8month pregnant stage 😏 and not just the slim & reg fit.

Absolutely disgusting customer service.
Manager is a waste of space aswell with no apology for an error herself and her member of staff had made which had now left me and my family with no Christmas present replacement from our relatives.
Staff don’t listen to what you’re saying and just go on autopilot and make errors constantly.
Only said sorry when my husband pointed out that they hadn’t said anything of the sort.
Apparently the CCTV in store doesn’t have sound (manager said this) as I wanted it reviewed for her staff members error.
Want head office to investigate this store as looking at the reviews the issues need resolving before more people are left in the same situation.
100% will not be shopping here again.

Fabulous had prawn cocktail and chips, nothing is to much trouble, very welcoming staff, thankyou 😁