Caffè Nero

Nice cafe. Friendly staff. Bathroom has a code to it, seems free to use. Desserts are fantastic. Hot chocolate is very decadent and tasty. I tried a blueberry muffin cheesecake, and it had some good flavour and crunch. Cafe is clean and well lit. Free wifi is available. Seats are comfortable and tables are well placed.

I don't normally have coffee here so this being my first visit I was very impressed. The gentleman barister was friendly and efficient. Comfortable sofas and easy chairs added to my desire to visit again.

Met a friend for coffee. I arrived quite early so took a seat and waited for my friend who was running a bit late. No one came to clear the table in the 20 minutes I waited. Leftover donuts, spilt drinks on the table and flies on and off the mess and the chair nearby!!!! Pleasant lady eventually cleared the table and we had coffee and cake which was very nice. But, the decor is dull, seats were dirty and stained and the settee arms were all ripped with the foam coming out!! Very poor, will not be returning.

Comfy seats, friendly and fast staff and delicious iced coffee and food. Easy to follow COVID-safe system, can't fault anything. Edited to add photos

Rude staff, Luke warm coffee and if it wasn't bad enough, gave me caffeine when I asked for decaffeinated coffee.
Not sure if my 5 drinks were super complicated, or if the coffee machine water comes out in drips.... But 30 mins for 5 coffees to be served was dreadful!!
I think if I ranked the coffee shops locally, Costa would be 1st
Then Macdonald's 😏
Starbuck's
Then café Nero dead last

This Nero provides outside pavement seating areas on 2sides of the store underneath small canopies for those who want to brave the british winter weather.I found Inside to be quite spacious with a miss mash of different styles of seating & table arrangements.The staff on duty were very pleasant when placing my drinks & food order,payment can be made by cash or card.The atmosphere was nice & relaxing.

It's OK. The problem is that when it's busy service does not seem to increase in tempo. Like a lot of coffee shops it's a very small service area, and when you have an order for multiple, complex drinks everything stops.

I'd recommend that if there are more than 6 in the queue don't bother, unless your desperate.

Access for the mobility impaired and those confined to a wheelchair is good. However, the counter layout and design mean staff look down on you if you're seated. Not particularly disabled friendly.

Great service, fantastic Coffee in a welcoming environment.
This is a true coffee lovers coffee not like some of the tasteless coffee served elsewhere.