Costa Coffee

Good quick service polite staff. Place wants brightening up comes across as basic & a little depressing. The other one near Old Debenhams has had a refurbishment & is lovely & cheerful with modern colourful comfy seating.
Only downside with that one is the fact of only one toilet (out of two) because been out of order for 3 weeks!! In a row! Not good Costa & essences not topped up!

Busy at the till point so clearly popular, but all staff were working hard, served very quickly once ordered, loved that there are reduced items in the lunch fridge. My table was clean and staff cheery and helpful.
Lady, name badge may have said Jessica? Unsure. She got pulled off her break by what appeared to be a complaining customer who asked her to sit down and listen to her thoughts on the wrong ways they were doing their job (overheard something about her views on ‘tables not being cleaned’ bearing in mind customers were helping themselves to tables that had only just been vacated by someone not even out the door yet so no time for staff to clear, let alone clean). Your staff member was amazingly calm and dealt with this lady so professionally, despite her suggestions that I know as a waitress are not always possible during busy times and in this type of fast paced cafe are inevitable.

I do come here usually on a weekly basis, but I have to say I do love coming here the staff are lovely and they make a mean small mocha.

Extremely slow service. I waited 10 minutes for the gent making the coffees to finish the three for the woman in front of me. He got her order wrong, then put my drink in order in a takeaway cup. When I let him know my drink should have been to sit in (part of the experience of a coffee shop is drinking from a proper cup, not a paper one!) he didn't apologise, rather I got to experience a man in his 20s act like a small sulking child while he made the drink again. To make it worse? The coffee itself was horrible.

I won't be returning, Nero's is cheaper, the staff are friendlier and quicker and the atmosphere is better in general.

Very busy at 2pm on a Sunday afternoon. The coffee and tea was ok but nothing special even though the prices they charge you would think it would be the best coffee/tea for miles around. A slice of cake although very nice again over priced

If you are GLUTEN FREE don’t bother going to Costa anymore ! Went in and was told that the normal gf range has been replaced with the festive sandwich’s that AREN’T gluten free. This seems really unfair and was very disappointing for my family who were looking forward to a family lunch.

Poor customer service and bad attitude. Those staff need some training . Asked for a take away cup and then they split the drink.

Good coffe shop can get what you expect from a corporation coffee shop. Tried the tomato and cheese sandhwich which tasted pretty good. Had the bacon biscuit, which was disappointing because it was just bread and bacon, it needed something as well. Tried the rocky road dessert, and it was alright. Had the hot chocolate which taseted more like flavored milk and my wife had the chai latte which also tasted like flavored milk. Staff was friendly and service was swift.