Costa Coffee

I come here about once a week for a switch off and unwind after work. Love the shop, great coffee and the atmosphere has that relaxing 'Me time' forget the world feel to it.
The staff, like so many Costa's around the country, seem to lack that friendly engagement but do a very good job being efficient and serving up that perfect cup. This isn't a major thing for me personally as after a full on day of people engagement it's nice for me not to have to make that effort for an hour of my week. Thumbs up are the shop, the coffee and the staff... thumbs down, why do Costa make you ask for tissues instead of putting them with the sugar etc... what's that all about? 😉

Very good experience. Coffee is wonderful as always. Very clean and welcoming atmosphere. Staff was friendly and working hard. Great location and drive through

Friendly service. Good coffee. Seems a very popular place.

Lovely atmosphere in this coffee shop, whether coming into the shop or using the drive-thru. Often pop through drive-thru on my way to work
All the staff are friendly, and special mention to Arabella - she’s lovely x

Needs a good clean , every table has used cups and rubbish on it , coffee was slow and chocolate was tepid even though asked for extra hot all this and 5 girls busily chatting behind the counter 👍

First time using costa coffee in Loughborough. The place was busy which is usual for Costa however the food wasn't up to scratch. The toasties was undercooked so bit disappointed considering I paid £4.95 per toastie.

I went in today for 2 hot chocolates and couldn’t believe what I seen 4 members of staff sitting on the floor taking food out of the fridges and putting it on the floor think they were checking dates as the food was on the floor staff were moving it with their feet that is such a health concern as the staff are in and out of the premises I couldn’t believe the manager was telling them what to do I’ve eaten there before and I’m not happy about it I will be reporting it to their head office and will be contacting Health and safety I thought Costa was a great place but sadly it’s not the people who work there should be ashamed of themselves disgusting behaviour how would they think it was ok to do that 😡😡😡

Staff are always friendly. Waiting times are higher than other outlets. If the service is fast my order has been incorrect.