Costa Coffee

Had a fantastic birthday weekend away. Stopped at this costa for a quick coffee on the way home. Car park packed. The wife went in to order whilst I waited 15 minutes for a free space. Finally went in and she was still queuing. We eventually ordered two flat whites to have in. EVERY single table inside which was not in use was filthy. There was not a single table clean and free to use. NO floor staff at all. And the shop had been very busy. All staff more concerned at taking orders and getting money in the till. Which is the aim for these big chains. We decided to clear our own table and sit in two chairs with more crumbs on than the local hovis factory. In all we sat in for 20 minutes and in that time still. Not a single table was cleared. The coffee was poor. Costa advertise their expertise in the flat white. Well that’s a joke. No presentation like the posters show. Thrown together. Bitter tasting over extracted rubbish.
The place is packed but the experience is awful.

Absolutely disgusting! I may as well of thrown £10 in the bin!
Went through the drive through and purchased an areo hot choc - so foul tasting, it was bitter because there was so much mint syrup it tasted like tooth paste! My daughter got a kids hot choc and because mine tasted so bad I said to her let me taste yours and it was equally as bad - tasted like warm milk no flavour. So as if that wasn’t bad enough we took one bite out of our bean and cheese toastie and I nearly threw up! Immediately I took it off my 4y old daughter - it was so bad, I’d go as far to say inedible soggy bread and threw them both in the bin.
No contact number to complain and get a refund.
I never use this type of fast food service but I was so hungry after being in the rain. Now I’m starving and peed off! Daylight robbery at its finest. I’ll never return and I wouldn’t recommend to anyone. Go to Starbucks it’s a million times nicer!

Convenient Costa located just by Farnborough airport, great for popping in for a coffee and a bite to eat before picking someone up at the airport.

Found the service to be very sloe today, especially considering how quiet it was. Staff seemed unsure of what they're doing and no sense of urgency.
Coffee was OK, but surprised how all Costa Coffee shops, use the same milk jugs over and over without rinsing or cleaning? This lack of process can only reduce Coffee quality and increase bacteria risks. Come on Costa, up your game!

Arrived no vanilla no cream available and once home drinks didn't taste very nice.
Service was good but coffee not to normal standards expected

Terrible Costa, slow service, the place was disgusting,the tables were covered in crumbs and stains so I had to move drinks to sit at a table to work. Then if you stay longer than 90mins you get fined which isn't clear so a £60 quid fine on top of a terrible experience.

Failed to take my order at the drive thru ordering point and then when I arrived at the collection point they wanted me to drive back round the drive thru to take my order again with at least 5 cars behind me - terrible customer service. Could have been easyily solved with taking order at this stage rather than the solution stated. This resulted in no order being taken at all and left with no coffee's. Doubt ill be back.

Consistently poor.

Great location and convenient, but they constantly forget to add cream to drinks but they are happy to charge the extra .50p. I wouldn't ask for it if i didn't want it! The queue is always long to drive through again and ask for it