Costa Coffee

Busy but always friendly. Staff get the queue moving.

Absolute diabolical service at Addenbrookes Hospital Costa coffee. Only 2 people making hot drinks and one serving, 2 other staff members doing nothing. Staff apparently can’t keep up with orders or demand. The drinks were terrible and over priced. I went to Burger King instead / far superior service!

Attitude awful. There was two of them on a shift- tall and very polite, smiling guy who brought me a soup from the back ( none in a front fridge) well done to this guy customer service 5 stars! But the second barista - girl with long dark hair.. she rolled her eyes on me when I came back with my soup because was still cold inside. She was questioning me by touching plastic melted soup container ..
am sorry I should ask her to put her finger inside and check maybe she will learn, any ways of course she heated up the soup to extreme level.. ow dear. Also when I asked for a toast she respond in front of all the customers that is from yesterday and she can’t sell it.. why it is still in a store? No thank you no kiss my a… very disappointed.
We are sick people here and that ignorant behaviour it’s just awful.

Anyways I hope that lovely young gentleman won’t loose his passion and kindness

App scanning machine not working so couldn't claim a free drink and no sweetener available only sugar. Very poor especially so as it's in the hospital.