Starbucks

We always have an underwhelming experience here, but thought we’d give it another go. Ordered a couple of hot chocolates with syrups and a seasonal cookie… shouldn’t have bothered.
Nothing tasted of chocolate and one of the drinks just tasted really weird.
Drove back and went in to ask for refund… even that went badly… The assistant didn’t look at the drinks before refunding so we were about £2.50 short. Queried it… and we’re given another £1 back.
Cookie was just strange tasting crumbs.
Never again. Seriously… maccies manage better in a hot chocolate emergency 😂

Nice enough branch. Not the cleanest Starbucks but they were so understaffed it was silly. An extra member of staff could have kept the standards better. Coffee was very good.

Last three attempts have been shocking. Tried drive through, sat there 20 mins between ordering and being served couldn’t leave because we were boxed in. Next time I went in figuring that would be quicker. Wasn’t even acknowledged standing waiting to order for 5 minutes before being told someone would be with me shortly. After another 5 I left. Tried ordering via the app to save the wait. Told 5-7 mins. Drove down in 7 mins and was stood there for another 20 minutes having already paid still waiting for drinks. Asked again and then got chastised by the staff for not asking at the till for them. Which I had, about 5-10 mins into the initial wait.

Waited 20 mins for a coffee I ordered online!! When the app said 5-7 minutes. Ignored by staff, even after we asked about our order we waited another 10 mins. The drive thru is just as bad, we’ve waited a seriously long amount of time before now. We’ve also waited 15 mins at the front of the queue in the cafe and not been spoken to before now. Currently I’m sat in the cafe as I write this and there are 5 staff working and it’s not exactly busy, yet they’re all floundering. Don’t bother, it would be quicker to walk into town center and order one there.

Absolutely fantastic experience with this particular Starbucks drive-thru. The barista who gave his name as "Luke" managed to make our non standard order taste great everytime. Cannot get enough of the place compared to the sometimes tepid brown water served elsewhere. The service and taste have earned a longtime customer. Very pleased.

No service in the cafe for 5 mins despite cafe being quiet and no queue. They seem to prioritise drive through and not be aware of other customers waiting.

If they found and maintained a balance it wouldn’t seem so skewed.

As for the coffee?..it’s coffee and it’s from a chain franchise. Average and overpriced coffee and snacks…. But that’s the same for all coffee franchises isn’t it?

Verdict…. Trying hard but getting the balance wrong and not aware of customers inside when feeling busy at the drive through.

Worse Starbucks I’ve ever been to! Manager served me, totally rude, the cafe is filthy, they’re always short staffed but understandable as the manager has zero customer service skills. Very disappointing, won’t go there again.

Worst customer service I have ever experienced. They only bother with drive thru customers. Took 45 minutes to be served toasties and drinks dining in. Little genuine apology received. Not even a free drink offered..... They also had no vegan cream and my Caramel Machiatto was awful with no froth or syrup on top. Don't bother......