Costa Coffee Drive Thru

Whoever came up with the idea of Drive thru Costas I salute you! Imagine still being able to get your hot chocolate fix without having to think about changing out of your PJs 😂
Been here quite a few times now and each occasion I have sat in a queue for upto 5 minutes but can't complain as I get to listen to tunes in my car which lets face it is a rarity during these times when your advised to "stay at home".

Order was spot on and the limited edition after 8 hot chocolate was divine was definitely worth the drive.

I went there for chai latte at 11.30am thru had run out of chai latte. I chose an energiser latte and it was ok but I would have enjoyed the chai more. 15.2.22 I went to the shop part of the Costa coffee and still no chai.

Not what used to be ..my last two visit were unsatisfactory visits ..too busy less staff operating this busy location.
Today I requested my flatwhit extra hot got it extremely cold ..felt shy to return it ,due to the heavy load and long que was there .I know mistakes happen with uncontrolled crowd.

Did not drink it

This place has gone downhill so quick in few months time. I'm a regular visitor usually spend atleast £20 to £30 a week in this store sit in and drive through. Drive through staff is usually helpful but mostly it's closed not sure why.
But problem is in the shop. Costa charges premium prices but service isn't comparable with even McDonalds infact there is no concept of customer service especially in this store. Staff has no sense of urgency, a typical cup of coffe sometimes takes 15 to 20 mins to be produced and could still not meet the par standards. Also rarely see any manager in store probably staff is left un supervised or minimum direction.
Few suggestions for the franchise owner:

Invest on uplifting customer service standards. Make your staff understand that if there is no customer there is no business and if no business no salary no jobs. If you place trainee staff on the tills make sure they have enough support from a senior team member please don't mess up with customer orders with an excuse that you are training them. As customer we don't make excuses to pay the bill.

Do bit of comparative analysis what's going in the market, you have greggs and McDonalds selling same size latte in pretty much half price so why would someone come to costa for double of the price for a cold latte, dropped faced staff, bins full of rubbish, tables not cleaned etc.
I hope this isn't complicated to understand.
I used to be very regular but probably costa lost a loyal customer today.

Went for coffee and they didn't have much in the way of (cold) coffee at a coffee place. Ended up with these which were tasty, but after being told in a quiet voice (we had to ask to repeat every sentence said) what wasn't available, while other employees were shouting and joking behind when it was already hard to hear. Got stuck in the (dirty) bathroom as well.. I just imagine there's better locations out there than this particular one. Also didn't get asked about a size

I had porridge and asked the lady to add just little milk to it as it’s quite thick, she asked another girl who said ‘only allowed to make it with hot water’. I have had it here previously and it was not much trouble for the assistant to add a little milk and it tasted delicious. A bit disappointed….
Coffee was great though..

Ordered a white hot chocolate today in the drive thru. But it was just hot milk, it had no taste and no white chocolate flavour. Very disappointed. I would have returned it if I had tasted it before I left. First time at this Costa, and after reading other similar bad reviews, not sure if I'll be coming back. Just moved to the area, so would have been a regular, but not anymore.

The place is good for a quick cup of coffee, alone or with friends or family.
Parking is available but shared with many other outlets.
Sometimes they close earlier than they should.
It can get busy in the late afternoon and on weekends.
All in all, it's good.