Starbucks Coffee

Awful experience today at Starbucks Beaconsfield Service drive Thru! As I unpacked my sandwich while the coffee was getting ready, I did put the wrapping through the window for the team member to discard for me as I did the previous day without any problem. Suddenly a lady coming out of nowhere from the window verbally assaulted me shouting how rude I was to leave it there. I tried to explain but she became extremely aggressive and kept saying how rude I was in a very very arrogant way! Then they did not have a product we ordered so had to get a refund, had to ask for my water and napkins as they were not giving them to me. Not a pleasant visit and obviously this lady is not in the right professional environment (absolutely can’t face customers). Gave two stars still as the other lady was very good but very embarrassed too from her colleague’s attitude, as she rolled her eyes meaning here we go again. She was scared as it’s her manager. That’s how it looked like. Shame as we used to come 3/4 times a week for the last 2 years. I’m pretty sure you won’t even bothered reply to me but hey - you might if you have a minimum of manner.

The one star does not represent the staff working, but the unfortunate encounter I had with the manager. Every time I have used the drive thru service I have always been welcomed with smiles and kind greetings, however, on this day I decided to come inside rather than the Drive thru and it was quiet the opposite experience . The manager clearly has a case of short man syndrome regardless of his height! As I overheard him threatening to demote staff, which is absolutely horrific! considering I have always had a good experience and greeted with a smile, even when they have been dealing with difficult customers, it was just very disappointing to see how the staff have been treated. Unfortunately I was unable to catch his name but I believe it was Aias (I think the store manager)

one star even waste. The staffs are all totally awful. They don't know how to make coffee. Seriously I can say awful compare to other shops. They don't even know what exactly the customer order. They treat customer like 'annoying idoits' speechlessly rude. They need to learn how to treat their customer otherwise they will ruin 'starbucks brand image'

***This is NOT a 24hr Starbucks. ***
** Second Entry 01/08/22 **

- Second visit - Arrived at Beaconsfield Services at night, and once again Starbucks was closed (both the drive thru and the restaurant within the main complex). Confirming this is NOT a 24hr outlet. I find it strange that they confirmed their hours 5 weeks ago, yet it still states 24hrs. It's simple Starbucks - don't lie to your customers 🤬

- First visit - I visited these Services at 11pm on Saturday 4th June and both the Drive Thru Starbucks as well as the cafe location within the Beaconsfield Services were shut. Other food places like McDonalds were open still.
Very annoying as I drove a few miles out of my way to get the coffee I wanted, only to find I had wasted my time!! Not good for customer loyalty Starbucks - if you're not going to be open 24hrs, just be clear and say that. No one minds if they know in advance.

What a terrible bunch of staff, only 10am and they all look so miserable and unapproachable !!! To be honest the Manager is so rude and short I can see why. This is not the way to run a business

Servers need training on customer service. Waited for 5 minutes without any acknowledgement, whilst they were on the phone. Gave up and went to one of the other establishments for a coffee.

Won’t accept the ⭐️ bucks rewards as they say there a franchise - how does that work it’s the same coffee & prices ….
Always quick to order then a long wait for the drinks … needs to be sorted
The place needs a bit of investment as it’s look a bit tired

I just had a terrible experience at your service station drive through. Firstly I was given the wrong order. An oatmeal instead of 2 x toasted sandwiches. I had to come back off the motorway drive back through wait In the drive through line. The lady simply said oh yea my colleague grabbed the wrong bag we’ve got yours here. The woman then came to the delivery window. And said they’re only human in an aggressive tone. I asked for compensation for my cold sandwiches and they said they only refund the sandwiches if they took them back. It was an all round poor customer service experience. My daughter who was in the car with me has worked for Starbucks for 5 years was horrified at how they handled the situation. This is the last time we will visit at Starbucks. Knowing they would be throwing the food and drinks away they should have simply refunded the sandwiches. We ended up returning the one drink which hadn’t been touched and the sandwiches.