Caffè Nero

The lady managing this branch is soo rude, (the short, fat, middle aged one) she has some bad energy.

Today I came with my friend and our 2years old baby and the lady middle age giving me nasty looks after I apologise if my baby a bit noise but baby wasn't even yelling or crying but she gave me the look that making me doesn't want to come there again. And no wonder she got many bad reviews towards her attitude to customer. Please she needs more training how to give a good service since people come and paying for that, not for free stuff. But the guy was so kind.

There are two women staff at this branch. The manager is a downright rude, angry, small-minded person in whose lexicon the words, "customer service" do not exist. She is mean.
And so is the other young lady. She smiles and appears friendly but doesn't think twice before letting out her words.
Pathetic, pathetic, pathetic people.

Came in at 4:25 on the 29/12/22 lady was finishing making a drink for the previous customer then turns around to me and says she’s closed. I said you close at 4:30? She said yes I said well you have 5 mins and she refused to make me drink. Not to mention the fact I was standing there for a good 2/3 mins with my pushchair so not hard to see I was waiting from before. A good 8 mins before closing time. Great way to treat your customers. Thanks lady

There are lots of branches of Caffe Nero about but this one is located inside House of Fraser.
If I didn't pop into House of Fraser I would not have discovered it.
The selection of cakes and pastries are quite good.
There is a cold drinks cabinet for non coffee drinkers.

Service needs courteous focus.
You cannot ask a customer to buy right away if they are expecting someone to join.

Staff are friendly and efficient. I enjoyed the atmosphere in there

What is not to love?
The staff are always so lovely and helpful. They more importantly make great coffee and food suitable for all. I would like to say I love the fact they are environmentally friendly and support not wasting food.