Starbucks

I think there are some new nice staff and my recent experiences are pretty good. So I changed my comment.
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Horrible experience. I got an iced brown sugar espresso WITHOUT any brown sugar or espresso. JUST OAT MILK. The staff simply denied it and wouldn't do another. Horrible service. Dishonest Staff. He earns money so easy that he thinks it fair enough to spend £3+ on a cup of ice cubes and bare milk. Should not accept the order if they have no brown sugar now. I don’t understand why he added NO ESPRESSO unless on purpose. Attached is what i got from him and normal ones I purchased at the same store.

I always loved starbucks but this experience was pathetic. I was waiting in the que to order coffee when i noticed flies flying over all the bakery in the secured showcase. I literally felt nauseated and didnt order anything except coffee. I will report it to authourities as well. Plz dont play with people health.

I usually frequent this branch and get one of their great java chip drinks. However, on this occasion it was absolutely disgusting. Nothing like it usually is. Hopefully this was only a one-off error. I took a few sips and had to throw the coffee away. It was that bad!!

I had visited with my 4 friends. Service is a bit slow. Also I told them to heat the croissant but still they served cold. Caramel frappe was good.

I was so happy to find out this Starbucks stays open until 8:00. But every time I go there, around 7:00 the staff close half of the cafe and ask every one to move because they want to clean it. It's very inconvenient. It seems to me they do this so they can close and leave as early as possible. They cramp all their customers in a small space so they can clean the other side and they close the toilets too.
On top of it, the WiFi is terrible, it has stopped working and the staff don't know how to fix it.

Used to love it here but staff aren’t as friendly anymore. No more toffee nut anything this morning for the cold brew I wanted (why is it still on the website/board?) - no apology, I was just stared at until I suggested something else. They must have misheard my second choice too so I awkwardly had to say so. Was luckier on the third attempt but I don’t think the staff were very happy with me.

Spacious but the normally mostly taken up by students. As this is located right next to student halls you often find that the seating is taken up by students and that the service is very slow. It took 30 mins for them to serve my hot chocolate! Overall not disappointing drinks just slow service.

I'm a regular customer and yesterday I was surprised by PAT who asked the cashier to charge me one spare takeaway cup. Not the best customer service I have to say, compared with Costa and Pret a Manger where I'm a regular customer and always feel welcome.