Costa Coffee

We’ve been Costa customers for a long time but for about a year now the quality of service, food and drinks in the Redhill branch has not been the same. In the summer, we tried to scan the barcode in their app to get the free drink that you’re supposed to get after having purchased 8 drinks before and the lady at the till (who was probably new) couldn’t mark it on the system and we lost the free drink. Then, she insisted that it was our fault and we didn't have a free drink in the first place, instead of admitting her mistake. The situation was not dealt fairly and we were left disappointed. Generally, their service isn’t good - staff don’t know their special offers and tend to be quite unwelcoming. Also, we were served pastries which were dry and have definitely been out for 2-3 days at least. We can make a difference with other branches like the one in Reigate, for example, which has always had great service and better quality food and drinks. We won’t go to the Redhill branch any time soon unfortunately.

Some businesses returned to trade hours after covid. These have not. What's the excuse? They still close so early it's hardly worth going in the afternoon and the wifi is impossible to log onto. I switch tabs to retrieve my code and it closes the sign on only to have to start all over. I am unable to log on and use the wifi. Infuriating. My large latte nearly always has an inch of foam. Aren't lattes supposed to come without foam? 🙁

The Reigate Cage Yard store gets a high score from me because service has improved enormously over the past few weeks. There are more staff and the long queues and waiting times that were ways present have largely gone.

Great café! The staff is very kind and professional, works very hard and takes their time for every customer. I loved the music and positive vibe inside. The vegan sausage roll is really nice!🥯

All new and no experience. No customer service. No management and no structure. No apology. If it wasn't for my free birthday treat code I would of walked out. Queued for 35 minutes. My lunch break is 45 minutes. You can't go on like this. Caffe Nero never does this to me and I love their services. Once bitten twice shy !

Redhill costa newly refurbished.
Sofas and armchairs a nice touch. Ordered hot chocolate, came piping hot and filled to the brim! Will be returning

@costacoffee I go to many Costa coffee shops and only in Redhill I have received such rude and unprofessional service from a young lady with a red stripe in her hair who clearly does not like her job and her attitude is appalling to the extent I will not return. a real shame!

Worst experience ever in this Costa. Staff were more worried about online orders than the queue of people waiting to be served. Waiting 25mins for a coffee to take away!