East Side Deli - Artisan Delicatessen & Organic Coffee House
21 High St, Caterham CR3 5UE, United Kingdom
4.7
186 reviews
8 comments
7WP6+PH Caterham, United Kingdom
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Monday: Close
Tuesday: 7–16
Wedneasday: 7–16
Thursday: 7–16
Friday: 7–16
Saturday: 8–16
Sunday: Close
Tuesday: 7–16
Wedneasday: 7–16
Thursday: 7–16
Friday: 7–16
Saturday: 8–16
Sunday: Close
Purchased vinegar ordered an espresso and asked for a little jug of hot water .
Got charged £2.35 for hot water!!
When I queried this the shop assistant said that I always do this and that it costs money to boil a kettle!!! This was the first time I have ordered a coffee here. I have purchased goods but this was my first experience of cafe here and I would not have minded had the woman said we charge for hot water first, then at that price I would have refused. What should have been a relaxing pleasent break just left a sour experience. Very expensive and most unpleasant.
Update and Response:
Appreciate the £1.70 refunded back to me today, but to clarify I ordered a espresso and I was served an espresso in a small cup and I have not been fully refunded for the water at £2.35. Petty to be saying this but also petty to be charged for this, more so it was the curt responses and impoliteness that came with querying this which was not appreciated and would frustrate any customers.
Oh my goodness - I’m SO pleased I did, the sandwiches which we had (bronx!) truly are amazing! The staff are super helpful and always happy to help in any way they can.
Couldn’t wait to try again on our return from holiday and once again I’m happy to report that it’s still my favourite place for lunch.
Ps - the iced latte coffee is also a hit for me.
Well done for a great shopping experience will be back soon.
Thank you.