Caffè Nero

Just popped in here for a quick snack and drink before they closed. Food was delicious and drink was very tasty. The lady behind the bar, Tanya, was really sweet and helpful despite being on her own. Thank you very much, we’ll be back soon!

Horrible experience. Short staffed. Took me 25 minutes to get my drink today and I was 4th in queue. A couple of people behind me left.

This has become a completely characterless place. Noisy, slow and short staffed. Often they're out of pastries during peak breakfast hour. Staff can't seem to manage customer flow.

I've stopped coming here. The only reason I found myself here was because my daughter wanted their croissant (which they didn't have, so we had to settle for Pain au Chocolat). Never again. Plenty of other options available.

Always short staffed (consequently orders take ages to make) and only accepts Uber Eats half the time. Only reason I still order is because the drinks are nice.

Such a lovely relaxing place. Very clean and yummy cakes.

Great coffee, pleasant staff and fairly relaxing atmosphere with some chill out jazz playing quietly in the background. Let down by always being short staffed, meaning that despite the staff working very hard there is often a queue to get served, there is sometimes a shortage of clean cups and it's up to the customers to clear the tables of the last customer's dirty cups clean the tables. Also too small for the number of tables they try squeeze into the cafe.

Place is always dirty looking. Short staffed. Takes ages to get served. Noisy, they make so much noise clearing dishes and putting out clean cups. Is not a relaxing atmosphere.

Awful chain that hasn’t paid tax in the UK for decades (google it!) … we are in the middle of a cost of living crises and every penny that is sent to shell companies overseas is a leakage to the UK economy and makes us all poorer - spend your money with locally owned, tax paying companies instead!

Love it. Enjoyable atmosphere, great coffee - made to a brilliant standard and delicious snacks and bites to eat. The staff are very friendly and will take good care of you should they become aware of any issues you are facing or especially if you are or become one of their regular customers. Usually very clean inside and with comfortable, sensibly spaced seating -even before the pandemic this is one of the best coffee shops in Caterham provided you don't wish to sit outside because outdoor seating isn't an option.