Costa Coffee

When we visited the staff were very disorganised, with three to four people behind the counter but only two people working on till and making coffee. The seating area was full of empty tables with used cups and plates on.
Everything else was standard Costa for a service station with the prices slightly inflated for 'convenience'.
On the other hand the staff were generally friendly.

Just ordered drinks, one my ordered missed. A young lady look like she still sleepy. I told them that are drinks.should be 120 degrees for the milk. My son burn his lips coz it was too hot. I observed her how to steam the milk and it was way far the standard of hot milk 180degrees. Also messy around spill of coffee every where, she. I doesn’t even bother to wipe it.or clean. Where was the standard of Costa?!?

Lackadaisical staff. Standing around chatting, when tables needed clearing and cleaning. Not good customer service. Coffee cold. Very expensive for 2 cold coffees and two stale buns. Awful place!

Worst Experience with lady at the counter..Will never come back if I see her there

Very clean and comfortable. Refreshments were good.

This must be my absolute favorite Costa in England, and I frequent many, the staff are always amazingly friendly...got served byJames today and he didnt dissapoint..the team there absolutely rocks. Well done Costa team Clacket Lane Motorway Service Area M25 Westbound Junction 5/8, Westerham TN16 2ER.. outstanding customer service as always!

It is a spacious coffee shop, with a balanced environment. There were a manageable queue. Not much interesting option for snaks. Had one latte and one hot chocolate marshmallow and cream, which was forgotten to put. Upon reminding I had both but the marshmallow was so big that it did not melt a little. Enjoy 😊

They didnt have the Drive Through section opened today.
There was a long queue of customers. There was a femal member of the staff taking down the orders from the customers queuing up. It was so stressful for me to listen to this not that pleasant voice shouting back the orders to the staff! How hard it must've been for the poor staff while making tea and coffee, to take the orderes down shouted back to them at the same time! I didn't want to eat anything in that situation. When we went to relax with a hot drink and a cake, the situation was the opposite! it was very stressful for us! Just got the drink and left!