Visited the Heswall Costa with my daughter and grandchildren. Unfortunately my granddaughter dropped her milkshake which spilled onto the table, my trousers, my handbag which was on the floor and the floor under my chair. We tried to clean it up with some tissues and asked the staff for help. An assistant gave me a handful of napkins which was never going to be enough. We again asked for help and a mop. The assistant brought a damp mop mop over and swished it under my chair and that was it. None of the staff asked if we were ok or came to help us clean up. We had noticed that some of the tables and chairs in the cafe were sticky and now we know why. The housekeeping is none existent. A very unpleasant experience, customer service non existent. I don’t suppose anyone from Costa will read this. We certainly won’t be going into that dirty shop again.
Exme. xo317 days ago
winnie loved it, forgot my red sauce, mari felt safe but said her frappe wasn’t as nice as the one in wrexham. my drink was luke warm 😳and hanah was helpful and welcoming xxxxx
Gwynneth Ellis317 days ago
Winnie ,mari and esme had a lovely time hanah was a real gem mari felt like she very secure as the environment is lovely esme felt warmed in the environment 10/10 serivivce via hanah
James Warren1 year ago
Quite possibly the slowest coffee shop on the planet. It took just under 15 minutes to make one takeaway cappuccino with only four other drinks in front of me. The mature lady operating the machine only seems able to do one thing at once and even then slowly. Eventually (presumably as I'd expressed my concern) a luke warm cup of coffee with warm milk slopped on top was thrust at me. I'm not going to make any apologies for 'everyones always in a rush' claims, it's a takeaway coffee shop not a library. The staff don't seem to be up for the job. One of them was drifting loudly around the place performing some kind of abstract stand up comedy act, either that or she's had one too many free espressos. The place is also filthy. I only went there to get my points. I'll never go in again, I'll stick to the other multiple coffee shops in Heswall. I suggest you do the same.
Susan Linley1 year ago
Took 15 mins to get 2 coffees. 4 staffing falling over each other & having a natter!
Sarah Smith1 year ago
Just visiting now. And the poor girl behind the counter working on her own asked for help and the other one prioritised cleaning the toilet with a queue of 10 people
Pauline Layfield2 years ago
Didn't like that my grandson came with his grandfather an when doing his free drink Kaylie took one off his mallows out of his glass that he was being given.leaving him with one .come on now how prefectic!!!!
Jill2 years ago
Came in on a busy Saturday afternoon and a very smiley and friendly bloke called Ethan served us. Calmly dealt with our order whilst making time to ask about our day etc. Costa always make you feel welcome and loving the new Autumn range of food especially.
