Costa Coffee Drive-Thru

Its the second time I have been here and this has happened. Ordered a hot drink with a vanilla shot, they forgot the shot, asked for it in a takeaway cup for drinking after I ate my food and well most of it was missing as you can see in the pic, top the lot you cannot taste any coffee... How??? Something dodgy going on here. And again, had hot food and the forgot the sauce. Shall pop to bucks going forward, its as close. The store in the center of town does it much better.

Not a bad setup and plenty of parking for a dine in, it being situated in the main retail park carpark.

Unfortunately my first dine in experience found cleanliness somewhat lacking (to say the least). Floors clearly unswept for what looked as if could have been all day (my visit mid afternoon) - unless there had been some sort of raucous party just before my arrival - and tables seemingly not wiped after eventual clearing. With less than 50% of tables occupied it was plain to see that multiple customers had been and gone without any table clearing let alone cleaning.

Coffee as expected from Costa; pretty good, so no complaints there (actually hotter than normal which some may not like but for me it's a good thing as the drink lasts longer).

So just three stars from me for now, but perhaps it was just unfortunate timing... will review after my next visit (might be a while tho...).

After several last chances...Absolutely shocking place. Will not be returning!! Such a shame as so close to where I live. Fortunately the Costa in the town centre is amazing and worth the trip for amazing coffee and customer service.

This place is getting worse by the day. Long ques, young staff with no clue and no manners. Everytime I come here I have always got to ask for my own spoon and knife with napkins because it's never provided. Get some good staff that know what their doing!

Avoid click and collect in this store. Your order will be given away without apologies.
Ordered on the app and waited for 8-10 mins as shown on the order page. Approached the collection point but got ignored for 10 mins straight even tho we were the only click and collect order at the time and we could see our drinks. Finally we have to queue up and ask at the till and found out they give them out to someone else without confirming the order details or the names. They didn’t even try to apologise. We waited for 30 mins just to get a simple click and collect order which in all others costa would be a simple 10 sec collect and go process.

Staff always very friendly. Shame they’re not open early anymore. For a 7am shift my train gets me to Barry docks 40mins early and I always look forward to warming up in costa with a coffee before starting work. Unfortunately they’re not open early enough now.

Service was slow but the worst aspect of my visit was the stale almond croissant. On asking the manager if it was fresh today he just said "yes, I know" (they're not great.)

I recently stopped at the Costa Coffee Drive-Thru and was impressed with the quality of the coffee and service. The barista was friendly and efficient, and the coffee was freshly brewed and delicious. I'll definitely be returning to Costa for my caffeine fix.