Costa Coffee

On a Saturday, the time on the door says closing at 21h00. I walk in at 20h05 having had a long drive from France then across the UK. I'm staying at the Premier Inn next door.

Young man says takeaway only. No problem, happy to do that. Stroppy young lady shouts "we're closed". Excuse me? "We're closed". But your colleague said takeaway, it is currently 20h05, your door says 21h00. "That is drive through only". Fine, I will walk through the drive through. "That is cars only". Really? Sick of a teenager copping an attitude (I can get that at home), I left. Tempted to drive back through in my car and see what is the objection now. But alternative outlets from other companies are available.

Teenagers would do well to learn that their attitude directly affects custom. Frankly, I would not hire the young lady for my business as that is not the face I present to my customers. Just a modicum of politeness would not have hurt. Excuse me sir, we're closed but essentially telling me to clear off doesn't cut it. Shame because Costa's product is pretty good - HR needs to look at procedures. Also, decide what are your opening hours and communicate that to staff.

Perhaps related to teenage angst, the Costa website has a broken link to their customer contact form. Kind of sums them up, doesn't it. They know they can get away with it.

This is my least favourite Costa around. The queue takes ages (10-15 mins), the tables are left dirty and full of empty cups from previous customers, and there is a massive problem with flies. In need of a deep clean and some staff training.

Good service & pleasant staff. Consistent quality coffee. Need to keep preparation area for drive through tidier. Pick the rubbish up & sweep the floor.

Dirty costa coffee

See below- the fly infested dirty couch of costa coffee. The table was equally as filthy.

WiFi not working and average coffee.

Had to leave after a few mins as was feeling sick being there.

Waited for 25mins to be served, definitely need more staff. Would love to use this one more often but don't have the time to wait.

Friendly Costa cafe. Seats weren't as comfortable as they could be, certainly didn't encourage you to linger. Coffee was good and the M&S food is an added bonus. Lack of WiFi was a disappointment as the phone signal isn't good in that location. No excuse for it to be out for any length of time really.

I'd say the prices are a bit high(especially for a single flapjack..) it was pretty loud inside, couldn't really talk to my friend, however the iced frappé's are much better than anywhere else. Can dine in and take out so thats a +. Was served really fast aswell.

Closed the cafe at 20:30 on both occasions and forgot the mini chocolates with the hot chocolate. A staff member agreed with another staff member in front of me twice. Let's shut up and they have to have them as a take out drink.