Costa Coffee

Terrible customer service. Food is not like other costas and tea is gross. Best to get some Krispy Kreme donuts near the cafeteria where you can also find McDonald, Pizza Hut, choptixs, nandos and wagamamas.

Staff could do with some training in customer care. First lesson try to beeaaant to customers, not just plonk down the coffee with the comment "cappuccino" whilst turning away to continue their conversation and laughter with their friends.
Second lesson. Clear tables AND clean tables and properly.
I could add a few more but if you could achieve some success with the above it would make a visit to Costa a more pleasant experience.
The above comments apply to any Costa coffee shops, but in particular to Leigh Delamere.

Incredible rude service at the till and while queue not only were the two female staff member ls talking to each other about how there in a good mood and about their life which was inappropriate. One staff member actually barged into me 4 times without an apology or even saying excuse me manners are free and easy to use they should all really try it. Also £3.55 for a small coffee us ridiculous

The customer service as others said is appalling.
I popped in with my sister and 11 week old miniature dachshund puppy who I was carrying in my arms.
We asked if dogs were allowed inside and were told no (the only place we were turned away) so we planned to choose what we wanted (keep in mind there's no menu outside to choose from) and take the dog outside, whilst doing so the person at the till told us dogs weren't allowed to which I replied, I know we're just choosing then going to sit out and he looked at us, shrugged and rolled his eyes!
Obviously bothered by our presence he didn't listen to our order, he over charged me by £10!! And then told me I had to pay extra for a cake he decided he didn't see me pick up.....
The coffee was disgusting and badly made, my roll was cold by the time my drinks were done and even though there were at least 3 people working there was no queue management at all.
We went to Starbucks down the other end afterwards, they were very welcoming, they allowed the puppy in and gave him a free pupaccinno.
My honest advice, don't waste your time or money here, Sidoli's and Starbucks are a far better choice.
I don't expect everywhere to let dogs in but there's no need for that attitude.
Watching how those guys work and operate I can honestly say (dog or not) I will never use that Costa again, I wasn't the only one in there receiving bad service today and judging by the reviews I'm not the first and won't be the last.

This is in reference to the Costa in the Outlet next to the shops and not next to the cinema. There doesn't seem to be a separate Google page for them. Felt the need to review this particular Costa just due to how rude the staff are. I've been to a lot of different Costas - you know what to expect. You don't need 5* service, but you certainly don't expect eye-rolling, sarcasm, back-chatting etc. My Mum ordered in the coffees and some bacon rolls. Staff were a bit flustered, which is understandable as it was busy, but I imagine that's the case most days. The girl at the register abruptly snapped at my Mum and said to slow down the order because she couldn't concentrate. My Mum hadn't realised she needed to bring the bacon rolls from the sandwich stand with her to which she was met with, "well, go get them then!" After reading back the order she'd gotten all the coffees wrong anyway, despite repeating the order back and slowly as per her request :') Luckily the situation was so absurd that we found the humour in it, but this was completely unnecessary and unacceptable. We got chatting to some other customers and apparently this particular Costa is known for it, so there you go! :L They're missing a trick here - turn this place into a Karen's Diner and you'll be raking it in!

Dissatisfied and disappointed. As someone who doesn’t drink normal milk for health reasons I asked for my latte to have soya milk. However in return I received my latte with normal cows milk making me feel uneasy and nauseous. The shop states that it closes at 17:00 yet by 16:00 all the chairs had been cleared off with very limited spaces to sit. It almost felt the staff were telling you to get out in a polite way. I’ve been dining at costa coffee for more than 5 years and I must say I’m really disappointed with the service I received today.

The service is very rude, especially the lady in charge. We spent £16 and they still did not allow my 5 year old son to eat his tiny cupcakes so I asked my son to choose something else in the store but he refused. Therefore, the lady still did not allow my son to eat his small cupcakes even after seeing my son cry. So we left the shop without drinking our coffee which we have already paid for and this will be our last time even visiting this shop.

this place is always clean and tidy, sometimes the staff are a little stressed and pressured but in general it is a nice place to go

Today was extremely busy, but the tables were kept clean as soon as the were emptied and ready for new customers to sit down

Drinks were hot and just as ordered