Kavu

So bitterly disappointed with the service. We were totally messed around, agreed the house was ours, sent us the tenancy agreement the MORNING the deposit was due (after asking for it multiple times). Then a few hours later after half of us paid the deposit were told we could no longer have the property, with some really shameful, vague, unjustified excuses. Was an absolute joke, got told we were ‘rushing’ securing the property- not our fault the tenancy was only sent to us the morning the deposit was due! Absolute joke. Absolutely don’t recommend whatsoever. Avoid.

Myself and five other students were told by the landlord that we had secured the property and were due to pay a deposit on an agreed day and time suggested by the landlord. We were all in agreement with the date however we had questions that we wanted answered before handing over such a large sum for a deposit. We were not given a contract or tenancy agreement and were told we would receive one after the payment of the deposit was made. That made it unclear what we were agreeing to and so we asked repeatedly for the contract and were not given it until the morning our deposit was due. After 3 of the students paid their deposit we received an email that was extremely vague and unapologetic saying we could no longer have house, despite deposits being sent. On receiving this email we took it upon ourselves to call and email the landlord where we were repeatedly ignored and just left to find a new house with no explanation. We are so frustrated with this; the whole system was confusing and misleading - which was unhelpful as young students renting for the first time.

I have used Kavu for a short (2 months) stay in Guildford. Mark showed me the rooms personally and was kind enough to do this on a Sunday. The stay was excellent, the house was warm and clean (thanks to the cleaning service). We also had a small problem with the house front door: they had it repaired immediately.
I have been really satisfied with the service offered, and I would use it again.

I rented with Mark/Kavu on a 3 month short let and had a fantastic experience. I was new to the area and in a difficult position of needing to find a place quickly and only for a short let. Mark was extremely accommodating and worked out a solution for me. I ended up in a great clean house with 4 other like minded people. Any questions or issues we could WhatsApp message the Kavu team and they replied promptly. I’d recommend Kavu as a letting agency to anyone looking.

Very disappointed with the whole experience of Kavu. Kavu boast 'experienced and professional staff' and say they make 'a tenant feel welcome, respected and that their concerns and voice matter'. However, this is completely the opposite from the actual service they offer. To them its just about money, they will always take the landlords side which is worrying as my personal experience with a landlord from their service was appalling. I feel like he didn't have the expertise or due care to his tenants. Very concerning and Kavu refused to hold him accountable for his money grabbing actions. My advice would be to avoid this company at all costs.

They don't deserve one star also. They cheated me both during moving in and moving out. Horrible experience. Un professional staff. I was not provided with broadband for more than 10 days while Moved-in and moving out experience was worst as they failed to explain why they did not refund my balance rent. They used unprofessional wordings while communicating with me. They are the real cheater. I was a student of University of Surrey and they cheated me to the full extent. Now I got a job in London and I moved out but they deduct surplus balance rent without any reason though they charged massive £240 for admin charges to find a replacement. Recommend everyone to avoid this agency otherwise you will be cheated like me.

Mark and the team were fantastic throughout the entirety of my year and a half tenancy. They answered requests and offered repairs promptly. They were very easy to get hold of and would often solve any issue I was having on the same day. Would not hesitate to recommend to others. A very flexible and friendly team!

Horrific malpractice. Tried to scam the landlords several times by invoicing for work not done. But as tenants we could prove no work was done for work invoiced.

Would turn up with no notice at all. Also invoiced for false hours to landlord claiming they started work at 8 when they turned up at 11 for a job.

Would be asked to fit a like for like or better for a faulty item. Quote for the part and then fit a cheaper part nothing like what they quoted and charge for the more expensive part they quoted for.

Got so bad that the landlords fell out with the estate agents that used them and moved to a different estate agents.