Sainsbury's Local
18A Carholme Rd, Lincoln LN1 1RR, United Kingdom
3.9
64 reviews
8 comments
6CJX+CP Lincoln, UK
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Monday: 7–23
Tuesday: 7–23
Wedneasday: 7–23
Thursday: 7–23
Friday: 7–23
Saturday: 7–23
Sunday: 7–23
Tuesday: 7–23
Wedneasday: 7–23
Thursday: 7–23
Friday: 7–23
Saturday: 7–23
Sunday: 7–23
There are a couple of parking spaces outside, so access is ok.
They took covid sensibly and seriously. I am sure the staff would be helpful, if I needed assistance.
Finally, nothing to do with Sainsbury’s, but made me smile....
I was in the supermarket the other day when this guy threw a block of cheddar at me.
Outraged, I shouted : "Well that's not very mature is it ?"
There was no apology for waiting, or for having to track down a staff member for assistance. The manager asked for ID. When I said I didn’t have one on me given that it’s 7am and I’m 29, she repeated “challenge 25, challenge 25”, before taking the drinks and walking away to chat again to the other member of staff while I was mid sentence.
I don’t know whether there was some assumptions made based on my appearance that meant I was treated rudely, where the men who came before at least had an apology for waiting, and well wishing for the new year.
Either way, having been a supervisor in a supermarket before, this wouldn’t have been acceptable in my old store - regardless of appearance. You don’t pick and choose who you treat well.
while I appreciate the need to be thorough with IDs, the manner in which I was spoken to, as if I was there to try and skive Monster and ruin their delivery, quite frankly, has left me not wanting to return.
Managers should lead by example when it comes to customer service. This one seemed more concerned with their morning social on aisle 1, and making sure the Old Timers left with a smile, than anything or anyone else. I’d go as far as to say, she could do with watching how her younger staff brilliantly handle customers as a refresher on the basics of customer service.