Co-op Food - Hedge End - Lower Northam Road

And the award for Britain's Slowest Shop Goes To... The Coop! Soo slow, people push in the line, shelves are always empty. Staff are okay but again, slow! If it's not busy, then they must have new staff!

Spoken to incredibly rudely by staff member 'Polly' totally shocked that a retail worker would speak to a customer in that way. She then went on to riducule me to other staff members and customers in front of me and my 6 year old son. It's sad that in these difficult times people like these keep their jobs when others who are much more deserving cant get jobs. She clearly knows management will let her get away with her behaviour as she didn't seem to care

Prices are higher than tesco and sainsbury staff are abort and can come across rude. Not many staff on floor so if not able to find something there is no one to ask also if you do find someone it feels like its a chore for them to help you.

Often prices on the shelf are totally wrong. My basket was twice as expensive as I expected. What are management doing all day!?

Little local shop, but nice and friendly

Checked closing time (7pm today) and set off arriving 6.15pm... 4 other customers were stood outside as it was closed! This is not the first time the store has been closed when advertised as open.
Please amend your opening hours ... outside the shop as well as online!
When open, staff have been helpful but stock can be hit and miss.

Excellent range of foods in a well stocked, popular store. Good layout and lighting. Range of different tills including self-service. My bugbear is the automated loud and constant sound giving directions from these tills, which can be heard across the store.

Quality of food and service has diminished in the last 5 years. Staff not as friendly any more and their produce has very short sell by dates on them. Had lots of fruit go mouldy within a day and twice now had chicken smelling of rotten eggs, and not over wiling or apologetic to compensate when product taking back . Problems got worse when Budgens closed and they now have no competition. Sadly lost my confidence.