Costcutter Mantle Road

It is disappointing to see my review is not the only poor review and it is regarding customer service. I made the mistake of having my parcel delivered to this shop as I would not be home to receive the parcel. Upon visiting the shop to collect my parcel I was greeted with sarcasm by the staff and was not told the truth - they had refused my parcel as they did not have a contract with 'Evri' (formally Hermes). I had to find this out from Evri. Mistakes do happen and I can a cept that but poor manners and utter rudeness is unnecessary and should be avoided. I will not be visiting here any time soon.

Got charged £40 instead of £4. I don't believe it's a mistake, because it's not the first time this happens. I live nearby and used to shop there quite a lot. Will not support shop, that scams customers, anymore.

I started shopping here again as it’s on the way to my son’s nursery despite having issues in the past. I’m afraid they persist. I’ve had problems with parcels, being overcharged for groceries, and bad food, including most recently a pack of 3 yellow onions all rotted at the core. Today I went to the till for parcels which I’ve been redirected to in the past while they served customer after customer buying groceries, including people who entered the shop after me! I flagged the lady and she said I had to get in the middle queue going down the aisle. She saw me standing there waiting patiently this entire time and never bothered to tell me this, and everyone in the middle queue came after me by this point. They are disorganised and really don’t have a system or capacity for when the shop is busy. They don’t prioritise their parcel service (I’ve let Evri know as well since this isn’t the first time). Poor customer service.

The past 2 times I've gotten a package delivered to this shop there's been an issue. Most of the staff are nice but a few need training on how interact with customers and on reading packages. The manager is one of the most unhelpful people in the store.
I will be avoiding this shop.
I'm only giving it a 2 because my previous experience wasn't as bad as my last few.

Great selection and nice shop but the visiting experience is totally ruined by assistant Wendy's brusque / rude attitude - it feels like you are being told off the way she hectors you. It seems like she is angry about something. Sad as the other staff are generally pleasant and it would be nice to be able to support a local business. I felt rather upset and put off by the way she impatiently dealt with me. The other assistant I mentioned my feelings to didn't seem all that bothered about her behaviour either. Sainsbury's next time.

I shop here often and usually it’s fine. Staff are friendly.

Today was a different story. Don’t know if she’s new or what the deal was but I encountered an incredibly rude and arrogant lady at the till. Telling me what I should be doing??

I needed to claim a winning scratchie. First of all she’s telling me I need to scratch a number?? She didn’t have a coin (odd you’re at a till) and goes on to tell me next time you have to always scratch this number, which is not entirely true I’ve been told in the past that needs to be revealed by staff to prevent tickets being tampered. I let it go, didn’t have the time to argue with her.

She puts it through the till and used the winnings to buy my item so now I have coins I didn’t want. I look at her saying I wanted to pay by card, her immediate response was

“i already put it through. I asked you before, you said yes”

Excuse me?? First of all, I did not and what kind of response is that??
Very strange.

For customer service even one star is too high, I am affraid. Each time, especially ladies, are unhelpful, unpleasant, screaming at eachother, and sometimes - just rude :/ It's the closest shop on my area, you can get almost everything you need and veggies are fresh, but I prefer to go elsewhere if I don't have to go there. At the moment only going there to return Hermes parcels.

Wonderful local grocery store - great selection of fresh produce, organic and vegan options, and plastic free/reusable/palm oil free products. I’ve always had really pleasant experiences with the staff.