V B Stores

Hardly any Indian groceries here. When I went to pick my parcel, I was asked by the lady and then the man each twice whether I'm at the right shop and if my parcel has arrived, despite showing them the email. Didn't like the not bothered attitude but it is still a convenient place for me to pick and drop off.

Horrendously awful customer service by one individual/shop assistant in particular. I wanted to drop off my parcel for the UPS collection but changed my mind after the uncomfortably poor service I received there. The individual scanned my parcel and asked me to chuck my valuable parcel onto the floor in the corner of the shop quite away from the till/counter, a spot that is just on the shop floor from where anyone visiting the shop can pick up a parcel and leave without being noticed. As advised by the company I was returning the parcel to, I requested the shop assistant's signature and date on a spare return label as a proof of postage/drop-off. Since he very rudely refused i asked if i could take a photo of the scanning device but that he refused to that also. I was stunned. He just very rudely continued "do you want to leave your parcel on the floor or cancel the service?". I requested his name and the details of his manger but he looked at me in a threatening manner and refused to provide any details. that kind of behaviour made me feel extremely uncomfortable so i wanted to take a photo of his face with an intention to report this individual. When i took my camera out he gave me a furious look and almost reached out angrily over the counter towards my phone. I cancelled the UPS service and reported this store to them. I will be reporting this incident further. I will never return to this store. The incident happened around 6:30pm-7pm on 10th April 2019.

Truly poor customer service. I have been here twice for UPS pick up and drop off and had very unpleasant interactions with the individual behind the counter both times. Parcels are piled carelessly around with no apparent organization.

Before I came to pick up my parcel I read these reviews. I went into the shop with a smile and tried to make it a good experience, but wow yes this guy is just seriously rude and doesn’t give a flying F.

The shop owner was very rude. He kept reprimanding me because I was returning items to Apple in 4 different UPS bags with the same number. I explained to him that this is how Apple instructed me to do the return and the prepaid labels were already printed and sent to me by Apple. He continued being unnecessarily rude demanding that I should put everything in one bag. I left and used the UPS drop-off point in North Road with no issues at all. I reported this shop at UPS. Avoid V.B. Stores!

UPS Package was delivered here, wasted my lunch break waiting for the shop to open when it says it should be open on Google. Number doesn't work, so arranged for package to be redelivered to my address. Obviously avoid using this place if you can, I wouldn't even bother visiting to collect your parcel, just rearrange delivery.

Apparently they are open just from noon to 5pm, which is very short hours. It’s 15 past noon, and the place is still closed. I bet it’s a front for laundering…

IF YOU WANT YOUR REFUND MONEY, DO NOT GO HERE!!! STOLEN PARCELS!!!

I went to return two items to Amazon from here, scanned both parcels, and as I was leaving the guy said "if you have any issues you need to speak to Amazon, not me" which was already a huge red flag. 2 weeks later and nothing has been sent to Amazon. The dude was so rude, I bet he is probably just stealing the parcels.

Honestly avoid at all costs. I am speaking to Amazon and UPS to potentially get this place off their list. From my experience, and what I can see from many of the other reviews, this place is not legit at all.