SPAR - Horn Lane Acton

Rukman was an excellent salesman with exceptional people- skills. He even managed to persuade my friends and I to spend an extra £11 between us at this store. His customer service skills were impeccable, also!

Awful. When collecting Hermes parcel, the man was so rude and pointed me to the huge pile of parcels to look for my own. Zero customer service. Anyone can help themselves to the pile of parcels.
I would rather walk further to go to another parcel collection shop.

Honestly such a rude miserable person behind the counter with zero customer service skills. Wouldn’t help me with the Hermes posting at all and then when I couldn’t get it to work he starts telling me he’s not a parcel shop and that he doesn’t do print in store even though it clearly says they do. Basically told me to go away. Hermes shouldn’t let this guy be a parcel shop, plus there was loads of parcels there that weren’t even in safe place someone could easily take something. Avoid at all cost! Will complain directly to Hermes as well.

11am today (Wednesday Oct 7th)....and this 24hr Spar is CLOSED. This rude, super unprofessional grrr guy behind window basically tells me and my Hermes parcel to p*ss off...with thunder face and his hand gestures. Left there 😡 and his lucky there was a glass in between us!!

Advice avoid this SPAR....drop your Hermes package at the Corner Shop near North Acton Tube Station...Jazz Food & Wine..where its open & parcel taken within few minutes..better professional vibes.

The worst ever. Very poor customer service. The man that's there has no clue what he is doing , doesn't know how to use the hermes drop off. I asked him politely if he could show me and scan my barcode he said no. He was so rude just told me to go there and said he doesn't know how to use it. Didn't give his name, was very rude. Never go there again.

They let locals to clean their Wheely bins in car wash area. Same brush used to clean someones rubbish bins on your car??? You will be walking on that dirty surface and bring whole bacteria in your vehicle!!! I just mentioned that to man behind the counter, he had no reaction on his face didn't even talk . Just looked at me

The Evri (Hermes) parcel printing and scanning machine is constantly out of order, has a malfunctioning camera that does not focus or some other technical issues preventing you from dropping off parcels.

PROs
+ Free of charge frustration

CONs
- Unhelpful staff
- Stinks of leaking petrol abd diesel

Such terrible experience today to collect my parcel. The employee is rude and miserable with no customer service skills. There are dozens of parcels in the middle of the shop floor in big boxes and the customers need to find themselves their parcel (the employee of the store repeated to me multiple times it was 'self service'). First, anybody can pick and steal the parcel of somebody else without any control. Then the customers are treated like employee by the guy behind the counter, very rude guy. I couldn't find my parcel and after a while I found it left on one of the shelf of the shop! I never experienced this before. Avoid this shop!
I can see with the previous comments that I'm not the only one who experienced this, I don't understand why this shop can still be a parcel shop, and Spar shame on you to keep such bad employees.