Co-op Food - Waterloo

Staff are lovely. Always kind, helpful and patient. Great variety of products, plenty of offers and easy to get round the shop. Bread always fresh. Co ops own irresistible range very good quality.

EXTREMELY EMBARRASSING EXPERIENCE
Went in to buy aperol, expecting to be asked for my ID as I am 18. When asked for it, I showed my UK driving license, fully valid, however was told it was fake and not valid because it was pink and blue. This is because the new UK licenses are pink and blue. Felt extremely embarrassed in front of other customers to be told that not only the cashier but also the manager believed it was fake. I left the store after questioning why they thought my ID was not real and drove out of the car park to tesco who have far more professional and well trained staff, able to identify it straight away. Extremely shocked that employers are unable to identify a valid new UK full driving license and will not be returning to the store.

I have just moved in to this area. This is now my local shop. I find that staff wonderful people, with that warming sense of humour. I have a disability after a stroke 20 years ago. So some times I need assistance. The staff are really nice and helpful, Hilary packed my bag as see was scanning my goods at the till. Co-Op you have a customer for life.
Thank you All 😊 💓

They never seem to have any fresh produce in.

This place is always empty. There is barely anything on the shelves. I don't know why they're still open.

Very much like Sainsbury's, they put profit first in terms of their pricing. Like a convenience store, they are great for picking up provisions, but not so great for doing your main shopping.

Nice store, spacey, lots of choice, lovely bakery section. Spotless, well stocked. Friendly staff.
Update: been today, 4/12/21, lots of people with no masks on, can't all be exempt and seen 2 of them in another shop previously and they put masks on after being asked to, so please step up co op!

Some items expensive, but nice clean shop. Cat cute by heater, love to see it. All staff very friendly except the blonde lady called pat. very miserable. Never a thank you. Wish she would smile after she has dealt with customers, wouldn't happen in America.