Co-op Food - St Albans Road

I think customer service is awful, cashiers don’t make Your experience quick and easy, they don’t put food in the bag, they have tiny tables where they put food that they scanned and you have to put all this heavy staff holding bag in the air, I mentioned that to cashier and after she took payment from me - she started serving other person while I was trying to collect all my food and put into my bag, so unhelpful and uncomfortable! Why Co-op have such a terrible policy about how people are served in the store? Is this normal for Co-op shop?

Very dissapointed !!! They charged me double and they refused to pay back ! When i told him and show him on my account i paid for The item twice- his answer was : contact to The bank and ask refund!!! Even if it was a small amount! They should be pay back straight away! Not recommended at all! Be careful with them!

In this coop they still served people without face mask. When I ask the cashier she told me because she need to served them, and yes I ask her if they know about the new rules she said yes/‼️‼️‼️‼️

Wine chiller been broken for over a week. Don’t bother going unless you want warm wine or beer.

Rude staff, extremely small corridors. Dirty and disorganised. Always seem to be restocking during open hours which makes it impossible to shop and they don't seem to be bothered by customers and won't let you reach the shelves.

Lovely store, parking available nearby and around the side. Good variety of stock with good dates. The aisles are free from clutter unlike other competitors in local stores (whilst unsightly, is a danger when having mobility issues) Staff are approachable and helpful. Had the need today for a home delivery via deliveroo delivery guy was very pleasant and got everything I ordered packed nicely and all with good dates. Thank you.

The shop is usually reasonably stocked, although not brilliantly. Expect to see empty shelves on occasion.
The staff are friendly and polite and I've never had an issue with them.

The area around the tills is so cramped that it's not clear where or even how to queue in this shop. This is of course no fault of the staff, but rather of the management responsible for the layout.

Would be 5 stars if they were better stocked and it was possible to actually queue here.

Their team needs to be retrained, I was advised that the payment did not go through, even though I showed them my bank payment confirmation on my phone. I paid twice as the cashier was useless and adamant that it did not go through, absolute joke.