Co-op Food - Epsom Station

This store in Epsom must have the rudest « Customer Service Assistants » ever! The person who served me this evening threw my items on the counter and threw the plastic bag on top. Then stood there looking on his phone and said « whenever you are ready »! At this point I was wondering what was I to be ready for - he pointed at the card machine and so I had to pay quickly! Felt like I was disturbing him from doing nothing. The store was not even busy... You should put some self service counters which will be better as that way the customers can help themselves without having to deal with rude and disrespectful staff! Or please provide them with Customer Service training! Thank you 😡

very poor service. even a manager don't know how to deal with customers such a bad store i ever seen. staff manager everyone using the phone while they doing job.

I live in Epsom and until today I've never experienced a particular rude attitude here.
Today (06/09) at around 2.30pm, I noticed the shop assistant was staring at me, and I'd say he was also chasing me (it was noticable) in the shop.
I normally use the self service checkout, so I did this time, since I didn't find a reason to do differently.
I had issues with the barcode of a product and the shop assistant was already beside me.
The WORST PART is that he PUT HIS HANDS INSIDE MY BAG AND KEPT SCANNING FOR ME the remaining products, without apologising or asking me the permit to do so. This is more than disrespectful.
I normally do my groceries in Ashley Center and I think after this episode I'll definetely avoid to get into that coop, despite the improvement brought by the new manager.

I come here often. Its a brilliant little shop, it has great stock and a lovely selection of lunch time choices. Very friendly helpful staff and the shop is always kept nice and clean!

POOR SERVICE!!!
I usually buy from the Coop in Ewell and I will definitely go back to them. I ordered a few things using the Deliveroo App and when the items arrived there were 4 items missing. I phoned the store and spoke to a lady who insisted that those items weren't on the receipt! I told her that I had a copy of the receipt in front of me and they were definitely on the receipt.
She called me back to tell me that they had "found" my items and that I needed to call Deliveroo to collect! Can you believe this??? I told her that she needed to arrange for the items to be delivered to me.
Well this happened on Sunday and I still haven't received my items and I have been charged for them and today is Tuesday!!!

I've worked for the Co-op and cannot believe how bad this store is. Purchased my dinner on Thursday evening and the Asian man behind the till was on the phone having a chat while serving me, disgraceful

It is a little bit overpriced but they have good service and have good quality items. I would recommend buying from the bakery.

Good store, I did notice the prices on products where higher than the store in Walton on the Hill. The shop also has friendly staff too.