Co-op Food - Fairwater
10-12 Fairwater Grn, Cardiff CF5 3BA, United Kingdom
4
43 reviews
8 comments
FQQ5+QG Cardiff, United Kingdom
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Monday: 7–22
Tuesday: 7–22
Wedneasday: 7–22
Thursday: 7–22
Friday: 7–22
Saturday: 7–22
Sunday: 7–22
Tuesday: 7–22
Wedneasday: 7–22
Thursday: 7–22
Friday: 7–22
Saturday: 7–22
Sunday: 7–22
This is not my local COOP store but I prefer the range of stock, and therefore go out of my way to visit.
As others have commented you usually come across some very helpful staff members in this branch; indeed, a very helpful young man packed an elderly lady’s trolley bag whilst I waited in the queue. I had not seen the lady who served me before (blonde hair and wearing blue tshirt) but was not impressed by her unhelpfulness.
There is little room to pack at these tills and staff are usually helpful selecting heavier items first and working at a pace that suits the customer. Not this lady - stuff being piled up in a limited space which I had to reach over my bag to get.
At the end she just stood like a robot instead of helping to pass me things which I struggled to reach. I could feel myself getting really worked up ( and a little upset to be honest) and bit my lip to stop myself saying something to her - which probably would have upset me more. I suppose she didn’t want to split her lovely long nails by helping me.
I question the training that staff are given - to not realise how awkward these tills are when trying to pack a bag. It was also fairly obvious that this woman was not going out of her way to help anyone.
Staff are very professional, helpful and polite to customers.
One star off for prices being higher than usual on certain items
I would definitely recommend shopping at the Coop as they are an ethical organisation with good value and community minded.
Please pass on our gratitude to the team for all they do, day in, day out.
Regards
Christina Gallagher
The shop is dirty, staff are always gossiping and even their reduced stuff is so overpriced!
Staff are miserable and rude.
The male member of staff (self-declared exempt from wearing a face mask) is so miserable and makes it obvious he would rather be anywhere else than serving in this Co-op.
Such as shame as we love to shop in Co-op's and they are usually very good.