Anytime Fitness UK Support Office

I joined the Abingdon branch in Jan this year as this was the only 24h gym in the area and I prefer to go late during the evenings due to my anxiety.
I phoned the gym in around May to freeze my membership for 1-2 months due to going away on holiday which was fine and it was done without any issues. I called again just before September wanting to cancel my membership due to a medical condition and was told that i'll have to obtain a letter from my GP (due to 12 month contact) however until then they will freeze my account for 3 months. They also said since i was calling so close to beginning of September, The direct debit for September will still come out as normal however it will be taken as final payment when your membership is cancelled. I don't see why i should have to pay for September however i agreed none the less.
Since i had 3 months not to mention i'm quite busy working 7 days a week, I decided to get a letter from my GP during my next check up mid October however i noticed the Gym taking Octobers payment when they should not have. I called in to the gym about this and was initially told to call before 4PM to speak to the manger about this as he works 10-4. I called in the following day and the manager refused to help at all. He claimed i was lying and they have no record of my account being frozen and to pop in the gym if i need to discuss further and hung up. i've since contacted them on facebook and they have refused to help me and my account is STILL active meaning they are intending to take Novembers payment (which they bloody well won't as i'll be cancelling - £39 doesn't grow on trees). The gym is refusing to freeze my account even still and they have the cheek to tell me that even if i provide them with written notice of cancellation + GP letter, they will still take November + December payment and won't issue a refund to my Door fob deposit.

I work pretty hard for my money and don't intend these frauds to take my hard earned money hence i'm intending to go to court.

STAY AWAY FROM THIS BRAND!

Replying to the reply below

I think you need to re-read the the review above. The issue is your team not freezing my account and charging me for Sep, Oct, Nov and now Dec.

My husband and I wanted to cancel our memberships of 'anytime fitness Bath' as frankly we were sick of paying not to go! The contract had started in August 18 and we cancelled in early september 19. We had sent emails to gym about cancelling our memberships. Having read the less than satisfactory reports about how this company manages cancellations we also advised out respective banks that we cancelling our direct debits too.
We both received confirmation that the cancellation email to the gym had been received. However because we had cancelled in september we were advised that had to give 28 days notice. Ironic since the last time we were able to go to the gym was around March. Once the gym realised that we had cancelled our direct debits that when things started to heat up. We were told that we needed to reinstate our direct debits.... I replied that I dont wish to but was happy (not really as I feel like I'm being mugged) to make the payment in another way. I asked how I could do this but have to date received no response to this only a barrage of emails and text insisting that I reinstate my direct debit. Presumably I will be accuring additional charges as I refuse to let this gym be the puppet master on what is my bank account. I have offered to make payment in another format but this company does not understand how to act in a reasonable manner.

I gave notice to cancel my membership over 2 months ago. Was told verbal was fine. Was told by the gym manager he'd resolve it. They've tried charging me twice. The second time they reinstated the direct debit without notifying me.

I'm contacting trading standards

I've had a issue with anytime fitness sutton in ashfield during the covid-19. I had to cancel my direct debt because lack of funds. But I contacted the gym to inform them of this and I asked them to freeze my account and they said it is frozen. And now they have text me telling me they can not freeze my account because the direct debit is not active. During this hard time in the world surely they should be understanding?. I also asked them to cancel my membership because I'm not receiving the service I signed up for because the gym is closed and they just keep asking me for money and to set up a direct debt they dont care or have and understand about this current situation we are all in. this is sickening that a company can act like this I want to end my membership but I can not what sort of gym is this ? I fear I will have to take legal action about this because they are totally out of order.

The whole Bedford franchise is a joke. I was getting charged during lockdown when the gym wasn’t even open. I requested for my membership to be closed and they still took the money. I’ve emailed and called the gym regarding this and I was told I’d get a refund. This was months ago. Having to chase this is ridiculous because they didn’t need to chase me for my money but all of sudden it’s hard to refund me. This whole situation is ridiculous and they even had the cheek to email me to come back to the gym. This is now why I’m currently not joining a gym. Would not recommend at all. I’d give it a minus rating but that not possible.

When I first joined this gym they gave me a fob asking for 35 pounds deposit for it. After 1 year I decided to finish my membership with them and when I went to return the fob they said that they didn't need it back and that I would not get the 35 pounds back. Just a disgrace really. Will never join this gym again and will not recommend it to anyone. This is not right. Plain and sim.

No number to call. Local gym won’t reply, manager not bothering to help. Being charged even though I cancelled on right channels. This feels like a dirty scam, not a business

I got approached in the street and encouraged to sign up myself and two family members who were not present.
When I got home i checked them out online and decided I didn’t want to join. The two family members also did not want to join.
I emailed requesting to cancel membership within 24hrs and well within 14 day cooling off period. Not one of us had attended the gym.
I was informed the cancellation had been processed.
I also received an email confirming the cancellation within cooling off period.
I then received another email advising me to cancel direct debit.
My bank informed me no direct debit had been set up.
Fast forward a month and I was notified of 3 direct debits set up to my bank account. I deleted all 3.
Today I received text and email from the gym informing me that my payments are late and that I will incur a £12 charge for each membership (myself and 2 family members).
I tried to contact the manager that had emailed me to confirm the cancellations but of course he is unavailable.
Absolutely shocking and disgusting.
AVOID AVOID AVOID!!!