Epping Forest District Council

Some negative reviews here, but the people I called to arrange the pick up of old furniture were helpful and friendly. The guys who came in the truck to do the pick up were exemplary in their manners and helpfulness. All for £26.27
Thanks

My black bins were not collected for an unknown reason and the next collection is in two weeks. Neighbouring councils have a weekly black bin collection, Epping bin collection periods are ridiculously long.

After distressing fly tipping episodes by our house, we contacted Epping Forest council for help, and left a message, not really expecting anything to come of it, as we had tried before. We were pleasantly surprised when only a couple of hours later Environmental Enforcement Officer Dariush Asrar appeared on the scene. He was quick to provide solutions, target the perpetrator and genuinely assist us. Fast acting, solutions based and someone who takes his responsibilities seriously, we are truly grateful to him. The fly tipper has now removed all his rubbish and if he had not Dariush would have taken him in to proceed with further action. Dariush is a real credit to Epping Forest Council. We even saw that a week later he had successfully cleared up our street of another issue that was compromising the safety of the school children. A+++ to Darius and Epping Council for employing him!! Has taken a huge stress off for us and we feel heard and valued by our council. THANK YOU!

Constantly missed bin collections. Council tax extremely high for the service provided all around. Staff not very friendly and often very disrespectful. One of the worse local authorities that I have lived in.

Bins collections missed, our bin storage is starting to smell although I have reported missed bin collections several times and complained nothing has been done about collecting the overflowing bins. Exactly what am I paying for?

Not sure where my hundreds of pounds a month is going to but it sure isn’t into maintaining the local area: roads full of pot holes and littered with bin bags due to missed bin collections, not to forget that when it snowed the pavements were literal ice rinks for weeks, the condition of pavements is shocking as well and you have to keep your head down when walking as to not trip on some missing piece of tarmac. This organisation need’s massive improvement as currently not fit for purpose.

Every question, query and , concern throughout 2021 was dealt with quickly and
thoroughly. Both customer facing and back office staff were wonderful for me. Its a shame their commercial owned company Qualis don't perform anywhere near to the same level . Like chalk and cheese

Does anyone remember Bradley Walsh being on the 'One Show' and he absolutely slated EFDC. What a great moment ! Complaints department are a joke and always have been. Details given for booking sessions are nearly always wrong. The staff do seem to think they can amble along at any old speed. No sense of urgency. Another review said the HQ are built like a fortress, this is correct but there ain't anything in there worth protecting, apart from our money that is. Actually I do remember someone holding a door open for me once at EFDC, which was nice, but then slamming it in my face when I went to go through. Now a woman is in charge, things will probably begin to improve. Let's hope so, eh ?