Bridgend County Borough Council | Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr

Waited over 50 minutes for someone to answer the phone , no joy. Quick enough sending out demands for council tax. Absolutely dreadful service and no value for the extortionate amount of council tax we are charged. Would have given them no stars if option was available

The services are absolutely a huge joke. We pay one of the most expensive council taxes in Wales, for such a poor services. Long holding hours on phone lines, missed trash and garden waste collections. Such a joke.

Impossible to get in touch!!! Recycling service is awful , they refused to collect one of the recycling bags and I have no idea why , yet there is nobody in the office to provide any explanation or support. Simply awful, seriously why the hell we are paying so much for the service that is non existent

Tried calling council to day at 12.40 no response after 20 minutes tried again at 2.15 this time no response after 25 minutes.Needed to do this as I sent an email 3weeks ago to the department dealing with rights of way.as yet no reply .It's just an utter shambles,need better leadership,

Breaks my heart when I realise I have to phone the council for something. Wait for ages for someone to answer and you know in your heart nothing will be done about it. If its council tax your ringing about then thats even worse.

sending an email , the response was quick and decisive. They called me after a few days to arrange a visit. In the same way, when I fill in the applications and send an e-mail, the answer is in my mailbox after a few days.

I have lost the will to live when dealing with BCBC. It takes way too long for them to pick up and your already on the phone for several minutes before your even put through to a department...and then they don't pick up for 45 minutes.Absolute bloody joke.

Ask for your copy of information held by all departments at bcbc for your own sake..... I raised concerns over information I received not belonging to me and it was totally dismissed so I asked for foi held by bcbc taxation department among others only to be sent two other persons personal information. I lost my job, home, financial stability, relationship and authority still being flippant to it.
God help who and where my actual correct information has been sent to