Willesden County Court

Waited over 25 minutes for the phone to be answered. Eventually it was answered and I mentioned the long wait I had. The staff member said, rather pleased with herself, 'Oh, only 25 minutes, usually the customers wait more than an hour' I enquired how many staff actually answer the phone and was told that only one lady has the job of answering the phone each day. Hence, is it any wonder why customers get so frustrated?

I wasted my valuable time as the lady who answered the phone said that my claim form did not exist and was reluctant to search for it. I had made an online possession claim, which the lady was certainly not familiar with. My claim did exist, but it appeared that this lady wasn't trained well enough to be able to answer any questions regarding possession applications made online. She even told me that I had the 'wrong court'. However, my paperwork says Willesden Court. Think this lady needs further training in her job and get quicker at answering the phone!

They never answer the phone calls and never reply to emails either; if you have to deal with this court, I feel sorry for you and wish you the very best of luck; total waste of time, shame really

Do not bother to call unless you have absolutely no other option. If I could award them a negative number of stars i would. Been trying to get through to these people for weeks, It is now 15:10 on the 15/7/22 started my call at 14:02 the number rang for 50 minutes, then the line cut off, have started all over again as i have no choice but to keep holding!!

Spent hours trying to get through on the phone and when it was 3:40pm a voice message that the court has closed. What a frustration trying to get through to this court. Just don’t bother I guess.

Useless. Good luck getting an answer via phone or email. Totally messed up my court case - they didn't even bother reading the evidence.

They do not pick up the phone and I have tried at least 35 times and each time I wait around 40 minutes and just leave the phone and they do not answer, ABSOLUTELY useless!!!

Atrocious - they don't answer the phone, they don't reply to E-Mails, they don't process CCJ's, they haven't got a clue what's going on or how to do their jobs. Should you get through & speak to the court manager, she will put the receiver down on you if you question her. I have been, unfortunately, using this court for 40 years, it's never been good, but never been as bad as it is now. I am now issuing a Formal Complaint on the Gov.uk.website using their online form and would suggest that the more of us that do that, the quicker this court will either be shut down as "not fit for purpose", or all the staff are replaced.

extremely poor service, waited for 1 hour 20 min to answer the call and agent terminated the call. calling them is waste of time.