Newport Civil and Family Court

The Court entrance isn’t obvious from the road and it’s not clear from the website that it’s part of Clarence House. You have to go into the reception for them to point you upstairs to court.
We arrived for a 10:00 hearing Monday morning (after driving 110miles) to be told they had had a burst pipe over the weekend and the hearing had been adjourned. It would have been nice of them to call and let us know.

Parking is available in the multi-storey next door which is tricky to get to. The car park can only be approached from the West (town) as you can’t turn into it from the East. Traffic is chaos so if you need to be at the court before 10:00 leave extra early.
Once parked walk downstairs out of the carpark and the court is just past Iceland.

Terrible IVR makes very little sense, then just get a message saying 'sorry our operators are busy' and get hung up on. Very slow response to e-mails.

Absalout rubbish!!! No service on answering the phones and when you do get through, you need another department and after waiting, another department. In the end hung up, could not be arsed. Sure i will get a letter through!!!

Really don't understand why they refuse to answer the phones. Worst service I've ever seen

Sent a so called Bailiff to my door Mr Andrew Roberts checked Bailiff register and enforcement register it was not registered?
Tried ringing Newport Court to check this muppet was legit no answer? Amazing service well done 👏

Very easy to find through Google maps and conveniently located next to a large parking lot, which was reasonably priced. The staff are very helpful and friendly. The court main entrance gate - in level 1 if I remember right - is so tightly closed that you might think it is locked. The facility management should be a bit more mindful about the disabled and the older people as they might not be able to access the court without help

Louise on the phone is really friendly and helpful. Received very professional service.
The parking was a bit of a problem. Also finding the entrance.
overall 10 out of 10

Omg this place is shocking nobody knows how to pick up a phone, read an email, nevermind reply to one it's a joke meanwhile my wedding is on hold because of there incompetence!