Tollgate Dental Practice

My husband and I are new to the area and both had our initial appointment at the dental practice today. Everything was handled extremely professionally. It was easy to set up appointments and we received text reminders. The dentist and dental assistant did a very nice job, being clear to explain everything during our check ups. Check in and out was straight forward and the receptionist was polite and friendly.

Absolutely awful!! Rang 3 times was waiting for 10 minutes each time and they just hung up!!

Hi

I searched everywhere, there's no information on how I can raise a complaint. Could I be advised on how to raise a complaint please. Phone calls are not being dealt with correctly therefore would like to send my concerns in writing.

Went for emergency 111 appointment, temporary filling fitted with ease, friendly people but when I asked if the dentist saw any glaring issues in my mouth while putting the filling in he just refused to answer, said id have to ask my own dentist. Maybe
a language barrier? I just wanted to know if he'd seen anything obviously wrong since I've been having issues with my throat, wasn't asking for anything extra. Other than that no faults 👍

Having been told due to covid my NHS privilege was stopped, I approached the practice at Barlestone... Wow, repaired a tooth that my old Desford practi e failed to do and 7 x rays, filling and chsck up at NHS rates, lovely staff, helpful and the doctor was very professional and easy to work with, refreshing to see what I call old fashioned professional practice, many thanks

Awful filthy place no covid control
Dentist was so rough I was shaking don’t go here

After being previously butchard and left with a phobia of dentists in Leicester, this place and its staff have restored my faith in dentists. Absolutely brilliant, put at ease and calm environment.

Great dentist, very pleased with the treatment I received.