Whiteley Dental Practice

Really impressed by the service provided by Ian & Jenny which is backed up by Denplan. I called the emergency dental service provided by Denplan at 9pm Saturday night as I had been in agony for a few days. I wasn't too sure what to expect as I've been lucky enough to not suffer with a dental emergency before but the lovely lady from the Denplan emergency service completely put my mind at rest. She explained the procedure & told me she was going to speak to the surgery to arrange an emergency appt for me. Within 10 mins, Jenny had called me & invited me to the surgery at 8am this morning!
I'm very pleased & relieved to report that they very quickly got to the 'root' of the pain and I am able to enjoy a lovely roast dinner this evening.
Thank you!! 😁👌😁

Having been with Whitely Dental Practice since their first opening, work commitements 3 years ago, meant that I had to seek an alternative dentist. In three years I was registered with three different dental practices: my experiences were dreadful. I was unable to find a dentist that came anywhere close, to being as professional and efficient at looking after my teeth, like Ian Capewell (Dentist) and Sharon Simpson (Hygienist). Due to a change in work circumstances, I am so relieved to be able to return to Whitely Dental Practice. I am totally reassured that my dental care is once again in safe hands, as well as my finances. You can certainly trust Whitley Dental Practice to only ever be acting in YOUR best interests.

Great dental practice! Friendly staff. Would definitely recommend it!

Not very helpful on the telephone - 'no appointments' end of conversation!

I’d been a patient here for over 10 years and was mainly happy with the service, especially Sharon who was always so personable and excellent. My experience started to go downhill when Ian retired. Initially I recommended my wife join, but she wasn’t impressed with the way she was talked to or treated so decided against it. My hygienist appointments went from 2 a year to 1 a year (despite paying the same?) When I called to cancel and let them know I was going elsewhere, the receptionist didn’t even sound like she cared, she just said “fine ok”. I get the impression they are busy enough not to worry too much about customer service so a customer leaving them is just a drop in the ocean.

All of my family have been attending Whiteley Dental Practice for about 10 years, great team, always friendly and professional, our main treatment has been with Alastaire.

With regret I cannot recommend. I made an appointment to join as a private patient, with the intention of joining Den plan.

I ended up cancelling the appointment and going elsewhere. This was entirely down to how I was spoken to and dealt with over the phone.

It’s a shame as I spoke to a different member of staff to cancel my appointment; who was excellent.

I’m sure the dentists are all excellent and had I got past this member of staff, I would be writing a different review (please read the other 5 star reviews for balance).

I hope the practice can take my review as a opportunity to reconsider how they treat new customers. However I’m certain I am not only person who has had an identical experience and gone elsewhere.

In which case they need to know, that there is a problem.

First assessment with Jenny. Thorough observations, honest and fair recommendations, not pushed into unnecessary treatment. I felt I could trust them!