Kind & Dental Dental Practice

I'm an NHS patient and have been to the practice a couple of times. I have just had my second routine check up and I saw the same dentist both times. I was very happy with the service, it seemed thorough:
She examined my teeth and gums by eye, tooth by tooth and her assistant recorded observations and then took an x-ray of both sides of my mouth to make sure there was no decay between my teeth. She advised me of a technique to brush less hard to avoid damaging my gums.

I was happy with the visit and felt like I was treated well. I haven't had to have any treatment, but based on what I have heard from other people I would feel confident that they would talk me through different treatment options, and not just simply advise of the most expensive.

After Kind & Dental cancelled my appointment with the Hygienist for the 2nd time at short notice, the person on the phone felt it appropriate to rudely lecture me about people having time off sick when I pointed this out. Maybe a simple apology might have been more appropriate. Your staff need some customer service training ASAP.

Very rude and unhelpful.

I was told by 111 to contact them to help with an emergency dental issue but the receptionist simply kept repeating "we are not taking on new patients" despite me trying to expain that I wasn't trying to register, that it was a one off emergency and that they are listed on the NHS website as being available to help with dental emergencies.

Will avoid at all costs in the future.

Awful Customer service and Very Rude from personal experience, also witnessed other patients being dealt with in a very rude manner, Very poor in picking up calls and will make up any excuse to shut off the phone, definitely would not recommend this dentist. This is "Rude & Dental".

Avoiddd at all costs. Three times now I have had an appointment cancelled on the day … including one where I was forced 45 minutes for my appointment in the waiting room before the dentist declared she was unable to perform a service on me. So so disrespectful of my time and everything I would never come back here ever !!!! One of the dentists is a complete b-tch as well and verbally abused one of my family members on phone, I’m shocked they’re still in business 😂😂😂😂😂😂😂

Very friendly staff. Had the opposite experience to a lot of the reviews below. The reception staff were lovely. The dentist and assistant seemed to make a great team and they were informative of next steps. The hygienist Suzanna was very warm and friendly that set a calm space for a big job (my teeth were not in a good state before appointment!) as well as doing a very thorough and impressive clean. Overall, I couldn't fault this dental practice and I hope it will stay that way. One thing to note is that they have two locations that are a 2min walk apart so check the address in the confirmation messages rather than relying on the address of the practice listed on google.

I don’t have problem with dentist she is quite nice and helpful. But the mid aged receptionist is rude and aggressive. And it’s not first time. She needs to be calm down or leave the job which she doesn’t like but doing it for money.

I took my child there for the first time. I had booked the appointment before I saw the reviews, so I was worried and kicking myself for booking before reading but I really needed the appointment so didn't cancel. I needed a quick appointment and got one (next day!) and I'm so glad I didn't have the same experience as some of these other reviews. The receptionist was friendly and professional. I couldn't find the place at first so had to call and she patiently gave me directions and was friendly when we arrived. The dentist was great too. Made my 5 year old feel at ease and didn't leave us waiting in the waiting area for ages as I've found some to do.
Maybe this receptionist I saw is new and isn't the same one as the earlier reviews because she just did her job, efficiently, without being rude 🤷🏽‍♀️