Elvet Dental Practice

Cancelled family registration with one week before appointments for 2 children. Told can’t recruit replacement dentist. What kind of leadership is this? Shocking behaviour from a such an established practice.

I have been with this dentist for the past three years and Terrie the dentist has provided a regular and consistant gold standard in caring for me. Her professionalism and dentistry would shame other practices.
Unfortunately Terrie has just left and I have been bluntly advised by reception staff to look elsewhere, despite one other dentist remaining in the practice.
Having contacted Health Watch they consider this action unjustified, especially when there has been no default on my behalf.

After years of being terrified of the dentist and hence my teeth being a right mess, Terri at The Elvet sorted me out and I am no longer fearful but very grateful.

After several years with this practice I received a blunt phone call call to inform me that my appointment in December has been cancelled and I need to find another dentist. Whilst I understand the difficulties of recruiting a replacement NHS dentist, the manner in which I was informed was disappointing. No attempt to ask if I might consider becoming a private patient, no apology, no suggestion where I might try. Disappointing customer care but pleased to report that another dentist has been found

Excellent and professional, sorted out a dental issue I have dealt with my whole life at an extremely ethical price. Couldn’t be happier with the care provided.

Received a call in October advising that the practice could no longer offer me NHS dental services and I should look elsewhere for treatment. Nice! So far finding an alternative NHS provider proving to be a real challenge. I always thought dentistry was a profession. Clearly I have been proved wrong.

Elvet Dental Practice were AMAZING today. I think I rang every dentist in Durham, including 111, to try and get an emergency appointment with no joy. I just about lost the will to live when these guys got me a slot the same day and were brilliant. The friendliest, most welcoming practice I have been to and I will definitely be staying and recommending to anyone. Thank you SO much!!

At 68 years of age I like many of my peers have a fear of the dentists chair. This was not helped by a bad experience with a dentist a couple of years ago. Out of shear necessity my wife booked me an appointment with the Elvet Practice. What a difference. I was seen by a lovely lady by the name of Terri who was absolutely terrific, so gentle and caring, explaining everthing in detail as we went along. Oh how I wish I had found this practice and its caring staff years ago. In short get along to the Elvet it is totally brilliant.