Plashet Road Dental Surgery

My family is been registered here in the last 14 years and took good care of us.
Don't intend to move another dentist while Plashet Road Dental practice is open
Recommend to everyone who's looking good dentist in east London

The family have been attending this very popular surgery for around 15 years . Dr Sunil Dodhia is an excellent and a very popular dentist and manages to fit in appointments for emergencies even though he may be fully booked. The receptionist we have always had the pleasure of speaking to / meeting really is top notch - her name is Shaira - hope the spelling is right. She's always friendly and smiling. However, for a brief period the practice had a new receptionist who was not at all pleasant with poor customer service skills. She was dreadful and I think this sullied the practice's reputation. Thankfully, Shaira has returned albeit part time, the other receptionist has left and all is well again.

I would genuinely avoid this dentistry practice. When you begin to challenge Dr. Sunil’s decisions by having a discussion, he refuses to converse and would often get his reception staff to communicate on his behalf going back and forth. He is a complete joke and I will never be returning to his practice.

Appointments are impossible to get, get given one 3/4months away. Phone lines always busy

What a waste of time. I waited 6 months on the waiting list to register and get a consultation. Few days ago I needed urgent treatment. Got an appointment for 3 months later. I then personally called and was told by the receptionist that I need to have a consultation before I could be seen I told her to check this information againand got an apology. I was told to call in around 9am for emergency service took a day off and the dentist was off because he was not well.i told her to take my name out from their registrar. What a waste of time.

I have suffered tooth pain since Friday evening. Called 111 they haven’t helped me. So today morning I decided to try my dental surgery. And surprise surprise, they gave me an appointment for most suitable time. I came to a surgery knowing that my tooth in a very bad shape, so I asked to extract it, having be ready to get an implant later on. But Dr. Giri, not just saved my tooth but also performed amazing work, I felt nothing. And it was done in just 25 minutes. Amazing doctor and great dental surgery. Me and my kids 11 years registered with them and we have been looked after always. Those doctors are from God.

I'd advise patients to get their appointments confirmed in writing. I made an appointment for my 72 year old mum a couple of months ago - yes, MONTHS ago. Today was the day of the appointment and mum went along only to be turned away as they didn't have any record of an appointment at all. I phoned up the receptionist to query what happened and it was a classic case of computer says no. The next available appointment is in another 3 months! I did ask what happens if mum turns up only to be turned away again. The receptionist did provide her name and said she'd be working that day but is she really going to remember this particular appointment? Regardless if it's not on the system then you're not seeing the dentist. My message to reception staff is please ensure you enter appointment details on your system promptly so you don't forget - it's basic stuff. Also your practice should invest in some kind of email/text confirmation system. I'm sorry to write this bad review as the dentist, Mr Dodia, is actually quite good. I've not had a problem with him. However, I hate that they made a booking for my mum only to turn her away on the day. Let down by basic admin errors.

Sabina pathan

I've been using this dentist for over 12 years now and wouldn't go anywhere else. miss shaira Receptionis They take such good care of there patients in emergencies. Sunil is a very good dentist and very caring to his patients. I was in so much pain with my teeth but treated me so quickly and efficiently. Thank you so much