Coulsdon Dental Practice

Can never get an emergency appointment when needed my daughter(14yr) is in agony but told to call 111 or 8th august for a private slot ??? you should be able to provide emergency slots ( ex dental nurse I know how slots are placed in practice ) also repeatedly cancelled appointments 10mins before we were due to see dentist due to chair breaking or dentist off, also my elderly mother has been a patient of your for years but not been since 2018 due to covid and not being able to get an appointment due to your practice always being booked up, yet your refusing to see her as a patient ?
Would advice against going to this practice
Seems the few staff that were great and really helpful pre covid have left
Such a shame as have recommend a few people to this practice pre covid

Multiple cancelled appointments since I've been with them (8yrs!), they haven't even told me a couple of times. They don't automatically rebook you either which I feel they should!
Now I have a filling which has fallen out and there are no appointments until December. What a joke of a dentist.

I had an appointment at the practice to review my teeth that lasted barely 5 minutes where I was told my teeth were health and was charged £100.00!!

As my teeth have been a bit sensitive on and off I went 2 months later to a different dentist at another practice and they found 2 spots with tooth decay that needed to be treated straight away. The dentist at the Coulsdon Dental Practice didn’t bother to check my teeth properly. Will not be returning there.

An existing, loyal customer of 7 years, I tried to book an emergency dentist appointment as my tooth is really hurting. Was told the next available appointment was February (5 months away!) or I should phone 111. Why not keep back some emergency appointments each day? Service has gone downhill since COVID and I'll be finding a new dental practice.

Friendly staff at reception and was pleased with my checkup, first one for a while but was smooth and got some dental advice for my son and his new teeth too which was appreciated as I had lots to ask. Thank you manager Katy for your helpfulness with all my questions about kids dentists too, all new to me but she had the answers for us.

I had a great service at this practice the staff and my dentist were very accommodating and provided me with everything I required and my appointment was timely and worry free.

I don't usually write reviews but this one is a must! This practice has completely gone down hill! Been with them for over 10 years, have never had a problem until recently. Since change of reception staff I have had 4 appointments cancelled in a row, all with just 30mins notice before my actual appointment time. Twice I was actually sat outside the practice waiting for my appointment. 3 times I rebooked while on the phone to them after they have told me my appointments been cancelled. All 3 times they did not actually book me in so I have turned up to the said appointment for me not to be booked in! 7 times I have completely wasted my time, taken days off work and drove down from Crawley where I work to be told appointments cancelled or not booked in!

Same thing happened again to my children's appointment that was booked 6 months in advance. Unfortunately our original appointment date had to be cancelled by us due to a bereavement. I rebooked again (all via email as they don't answer the phone), called up again today to confirm the appointment for tomorrow as I didn't want the same usual thing that happened to me, to be told they are not booked in! Suprise suprise! Even though I have email confirmation of the appointment and our correspondence! Honestly don't even bother with this practice! Incompetent reception staff. The actual dentist staff are amazing, always friendly and welcoming, however reception staff are all very rude, unsympathetic and clearly don't have a clue what they are doing! Every time I have gone in I have seen 3 girls Minimum sitting at front desk taking yet when you call not one single person answers. You have to leave a message or email!

I have bridge work that needed repair. Dr. Coulsdon was able to get me in for appointment right away and fixed my issue.

The office has a very friendly and helpful staff. Great energy and positive vibe.

I am originally from Seattle. If I were to move back, I would make the trip because of the fabulous experience and great work.

If you want the best, use Coulsdon Dental. You wont regreat.

2 THUMBS UP!