Mydentist, New Canal, Salisbury

UPDATE 2 - I had a split tooth with underlying infection which was treated by the most gentle and compassionate of dentists and her assistant. Recovery has been straight forward. Everyone at the practice was patient and polite even with the amount of pressure they are under with extreme staff shortages. UPDATE - the practice like many places is working with a staff shortage and COVID protective rules in place. Following an early morning call they have triaged me in for an appointment. The general feeling is that private patients take precedence over NHS but this is the same for most, if not all practices from what I see and hear.
My original review which I marked as 1* is below and I will leave as is but am changing my opinion and rating based on more understanding of the situation.
ORIGINAL "I never write reviews but....I've been with this dentist for 20 years or so. 6 months ago I phoned for an emergency appointment but told only if in extreme pain. I managed pain but it has increasingly deteriated. Phoned today to be told only emergency appointments but none available. Then to contact sister surgery and pay for check up - then pay for further treatment. When asked if this was going private told no I would still be registered NHS but this was a paid option !!! Then asked when would next available emergency appointment be and advised none available. Eventually managed to squeeze out information that available dentists would triage appointments for the day in the morning between 8:30 to 9:00 am so phone then. The dentists have always been good but the games this practice is playing with patients is immoral to the extreme."

I had an excellent experience at mydentist with Dr Khizer Hanif. I have a real phobia of dentists but he was very calm and professional, explained all my treatment options and the costs associated with them, and made the whole process really smooth and (surprisingly) painless! He is a credit to the surgery and I will definitely be back.

Removed from patient list with NO warning, and now saying they're full and can't take any more NHS patients! Um... I've been a patient at this location since I was 5, I'm now 31. Covid happened!! I barely even left my house during it all due to disability, and thankfully wasn't in need of emergency treatment during that time. And because of that, I now need urgent treatment and have literally nowhere to go. All NHS dentists in Salisbury are apparently "full" or "at NHS patient capacity.

As for the "patient support" response, it's not just that I couldn't get an appointment with you, it's that you REMOVED ME from your register! I can't get an appointment anywhere in salisbury!! As you removed a disabled patient, during a global pandemic, I can only assume you hoped I wouldn't survive covid!!

I'll be forwarding the transport bill to your office, as it looks like Southampton is my next closest shot for dental treatment. I also have an advocate of Christians against Poverty looking into the legal side, as you cannot remove patients without prior consent, and I never had any notification until I tried to get an appointment. Oh- and the fact you're holding spaces for private patients (illegal!)

My dentist, Sarah, is the first dentist who has managed to calm me in the dentist chair. When I first had an appointment with Sarah, I was at a crisis point and needed treatment, this was causing me a great deal of worry and sleepless nights - and after bad experiences, I had put the dentist off until I couldn’t anymore. Sarah was kind, patient and honest, and addressed the fact that I was a nervous patient. Once that was on the table, it was like a weight was lifted. In all of my interactions since, she has been so kind, talking me through every step and what it will feel like, she’s a true credit to the company and to the profession. I’m really grateful to Sarah, because she’s changed my relationship with the dentist chair… and I no longer worry about my teeth or going to appointments! The impact of that should not be under estimated. Thank you!

I attended this dental practice with severe pain due to an abscess which had flared up after biting on something hard while eating. This was on Friday morning. I was told by the receptionist that she would try to fit me in to see the dentist but after waiting four hours I was told this was not possible. After being turned away with a suggestion to return on Monday if I was still in pain I suffered another sleepless night in pain before contacting NHS Dental Emergency the next morning who were unable to find any dentist accepting emergencies until the Monday. I therefore had no alternative but to attend A&E the next morning (Sunday) where I waited four hours to see a doctor who prescribed antibiotics after studying an X-ray which confirmed the infection. Had I been allowed to see the dentist two days earlier at the practice all this aggregation could have been avoided. I contacted the practice the next day to make an appointment but none was available for three weeks. When I attended the practice three weeks later the dentist did a thorough diagnosis but I had to wait five weeks for the problem to be sorted as the practice is still under severe pressure. The dentist did an excellent job of removing two teeth and even telephoned me personally to ensure the stitches were removed in good time. I am now to attend the practice in two weeks time for what I hope will be a final check. The dentist showed great skill and did an excellent job it is just a pity that I had to suffer so much to achieve a good outcome,

I’ve used this practice for many years. In this time I’ve always been greeted by friendly staff and very proficient dental practitioners! Highly recommend them!

Great dentist. Had a bridge implanted and the results are brilliant. Also gave my two front teeth a little care to make them look much nicer. The only reason it’s not a five is because of the time it took for the whole process.

Phoned to make an appointment but was told I’d been taken off their nhs records as I hadn’t been in 2years to see the dentist. I told the obnoxious receptionist that I had been a year ago for the hygienist and nobody asked me to book the dentist or warned me that it had to be used in 2years. They also called me a week ago to try to book another hygienist appointment and again didn’t say anything then about the dentist. When I asked this, she told me it’s down to the patient to research this. They were closed for covid then had limited appointments straight after so it was difficult to book. I asked to speak to a manager, was then handed over to an even more obnoxious receptionist. I asked to speak to a manager again and she said she’d get one to call me, they never did. They are just trying to push their private services and don’t care about their nhs patients. Very disappointing service. Now close impossible to find an nhs dentist.