MacroCare Dental Health

A very friendly clinic that I have attended nearly for the last decade.
I have been given exceptional service to me on the tap, the staff are attentive and welcoming.
My worthy commendations of endorsement to mention are 'Hamid' for his unrelentless service and commitment to the dentistry industry & his lovely wife 'Naima' including their family, that had made my stay at the clinic extra special on every visit there.

Firstly receptionist did not know if the work i was carried out was under warranty (was on the phone to someone else whilst trying to deal with me too) . Secondly I was promised to get a callback prior to my appointment (next day) and I didn't get a call.. I had to call myself following morning to a pleasant gentleman I'm assuming the dentist who carried out the work originally, but stated I am not covered !Even though the work had been carried out less than 12 months ago.. (composite on a front tooth)
Highly disappointing and extremely unprofessional.

I cannot praise Dr. Rafa enough especially given the current lockdown that has severely impacted dentists. Dr. Raza’s assistance, advice and time, even though the surgery was closed, in alleviating a particularly painful tooth problem and abyss went far beyond a service I could have expected. A sincere thank you.

Visited today for routine check up and a chipped tooth. Always a professional service and have been coming back for 10 years. Highly recommended.

Modern dentistry at it's best. Hamed has helped me to look after my teeth effectively for 20+ years. He has also resolved emergency dental work for my family when their regular dentist was available.

Friendly environment too so if you've left seeing the dentist for a while would be a good one to go to.

Attended this clinic during childhood & into my 20s. Also had a "Six Month Smiles" work done (it took over year). Have since found that my other dentists are much better.

The 1 star review is partly because the receptionist / assistant, Hamid's wife, has frankly traumatised me. Booking appointments was incredibly stressful and hard. I was in huge amounts of pain during my orthodontics treatment and my teeth would often move cm's within a week. Hamid would tell me I must come in after certain teeth had moved a certain amount. Yet when I tried to book an appointment I would be berated and insulted on the phone by her, then told to go away.

Partway through my orthodontic treatment I had to move away for work and so travelling in would require 1.5-2 hours minimum each way. On one occasion I had a confirmed booking, I arrived and the receptionist (his wife) literally started shouting at me until I left. Her behaviour was disgusting, dehumanising and unprofessional. I felt horrible anxiety going to this clinic and I was so incredibly happy when my treatment finished and when I found out other dentists can fix/improve the work this clinic did on my teeth.

I do not know if other patients experienced this but I can only surmise that the receptionist is either racist against immigrants or sexist against women. I found her behaviour completely baffling and unacceptable. I would actively pay money to not go here.

Receptionist very rude first time requested for a appointment. She sounded arab kept disconnecting. Asked for Mr Hamid she would not redirect. Please stay away from this dentist service, expensive and rude!!

Never had any problems always felt like I got the right treatment and the staff is very professional, would definitely recommend.