Burpham Dental Care

Had my first appointment with this dentist today for an emergency extraction, I’m so happy with my choice! The dentist Elma and nurse Samantha were amazing! I’m terrified of having a tooth out but today was painless and quick, both Elma and Samantha done all they could to put me at ease, best dentist I’ve ever had ,

I had a bad experience as a young child which stayed with me for many many years. Subsequently, my teeth were in a poor state when I visited Burthem dental practice and as you can imagine I was quite anxious. However, from the moment I walked in the door Dr Shukri treated me with kindness and consideration. Further, her work is absolutely first class using the most modern of methods. In closing, I recommend Dr Shukri as the “go to“ person for those who are anxious when it comes to going to the dentist.

Someone shared a horror story from here basically reinforcing the story responded to by the owner about lying and offering expensive alternatives. After seeing this had to post a review. Would keep people there a very long time and refuse toilet facilities, plus not doing things on Nhs they should do. Its stuff that does happen and happened to me at a different practice before they got closed down so go at tour own risk they probably get kickbacks or referal fees from private hygienists and expensive moulds taken etc, fillings.

My first visit yesterday so of course nervous, but everyone very professional and caring. My crown fixed straight away, and a plan made for other procedures needed. Would recommend. Thank you.

Absolutely shocked by their service. Last week my mother went there complaining of extreme tooth ache and the lady was absolutely rude and possessed a threatening behaviour . She was treating her extremely terribly and her attitude was absolutely rude and shocking. She charged money for a go through of her teeth, but then was absolutely rude when my mum asked for the next process as her toothache was really worse. She treated my mother as she did something wrong. She was absolutely rude when it came to charging money, and after the check up, she forced my mum to leave and said if you don’t leave then she will call somebody, and my mother simply wanted to talk about what’s next as her toothache was worse. Well, the lady was threatening and extremely rude, and therefore I don’t recommend this dental practice , which hired rude, threatening and appealing staff. Shocking

I needed a dental appointment in October 2021, the receptionist at the dental practice said their first available appointment would be at the end of December 2021. I agreed to book the December appointment. When the day came, my car broke down whilst on my way to the appointment I called before the appointment time and asked to cancel as I was waiting for Road assistance and wouldn’t make it on time. I managed to get a rebook for the 10th of January, which the dental practice cancelled due to staff shortages. And they rescheduled for the 14th of February. I could not make that appointment.
When I called the dentist yesterday to ask for an appointment (advised by the 111 service) as I have a swollen cheek potentially due to an abscess, I was told I could not book an appointment with burpham dental care as I’ve had ‘3 cancellations’, and my best bet was to look for another dentist and there was nothing they could do. I was very shocked as I only cancelled 2 appointments due to reasons I could not control. The 3rd one was not due to me cancelling it but the dentist cancelling it. I tried to reason with them but they just kept telling me continuously that there is nothing they can do about it. I felt as the service I got from them was very rudely delivered.
Previously I had been told by a few locals not to sign up with them, as I was new to the area last year, but I still went and registered with them, I wish I had not done that. Definitely would not recommend.

This practice is shockingly poor. I am an anxious dental patient and I always try to vocalise my anxiety when I'm there - in a hope they'll understand. I was in for a check-up recently and was dealing with my internal process of regulating my anxiety etc, and perhaps not as present and aware as I would have liked to have been.

The dentist said, "So, today you are here for a check-up and a clean."
I said, "Ummm, okay" in response.

When I got to reception afterwards, I had a much larger bill than I was expecting. I asked what the additional charge was for and I was told it was for the clean. I said, "I never asked for a clean."

This was when I realised that the dentist had not asked me, but just assumed and told me what I was having. I complained to the dentist afterwards and said that the phrase, "Today you are here for a check-up and clean", is dishonest. You must ask me if I want a clean - don't tell me that this is what I am here for. Perhaps say, "Would you like a clean? If so, it costs £x".

The dentist gave me a refund for the clean, which was good. However, I called them this week to book for another check-up and I was told I'd been removed from the practice because of my complaint. So, that's nice and professional of them, isn't it?

Elma worked wonders with my teeth. She did some amazing cosmetic work at a reasonable price. She really took great care to make sure everything was perfect. Fabulous job